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  • Creating Surveys ÿ
  • Question Types ÿ
  • Question Settings ÿ
  • Text, Images & Videos ÿ
  • Pages ÿ
  • Themes & Display Options ÿ
  • Applying Logic ÿ
  • Collaboration ÿ
  • Editing Live Surveys ÿ
  • Organizing Surveys ÿ
  • Survey Language ÿ
  • How to Create a Survey

    Click Create Survey in the upper-right corner of your account and choose one of the options: Start from scratch, copy an existing survey, search surveys and templates, or use built it for me.

  • Adding & Editing Questions

    Add new questions to your survey from the BUILDER, QUESTION BANK, or by clicking +New Question on the Design Survey page. When you add a new question, an editing view appears where you can enter your question text and customize the question. All question types, including Text and Image, count towards the 10-question limit of the Free plan.

  • A Guide to Designing Your Survey

    Use this guide to learn the basics of building a survey. If you're having trouble finding a specific feature, use the search bar above to find an answer in our Help Center.

  • Previewing & Testing Surveys

    Go to the Preview & Score section to make sure the flow and settings are working as expected. You may also want to create a collector to try out the entire survey experience as a respondent would.

  • Copying a Survey

    You can copy a survey within your account, or even have another SurveyMonkey user transfer a copy of one of their surveys to you.

  • Making Responses Anonymous

    To collect anonymous responses, edit the collector options to disable IP address tracking and email address tracking before sending out your survey. You need to edit each of the collectors you have for the survey separately to make sure all your survey results are anonymous.

  • SurveyMonkey Genius

    SurveyMonkey Genius scores your survey and gives you personalized recommendations for making improvements before you send it out to get responses.

  • Can I upload or import a survey?

    You can't upload a survey you created offline or import responses collected offline—you must manually enter each response.

  • Survey Design & Character Limits

    A list of survey design and character limits you may encounter while creating or taking a survey.

  • Commenting on Surveys and Results

    You can invite people to comment on your survey design in Preview & Score or on your survey results via a Shared Data Page.

  • Answer Genius

    Answer Genius helps you quickly build surveys with more confidence—just choose an answer type to automatically add a set of prewritten answer choices to your question.

  • Creating Accessible Surveys

    An accessible survey is a set of questions designed to be able to be completed by people of varying abilities. Follow these best practices to ensure that your surveys remain compliant.

  • Copying & Pasting Questions

    If you've already written your survey questions outside of SurveyMonkey, you can copy and paste questions and answer choices into SurveyMonkey all at once, instead of adding each question one by one.

  • Creating Surveys from Templates

    Get started with a survey template. You can still customize the survey and questions when starting from a template—add or edit questions, delete questions, and change the look and feel of the survey.

  • Accepting Payments

    Add a payment page to the end of your survey and accept payments through our integration with Stripe.

  • Using a Survey for an Election or Poll

    Create a poll or voting environment using a Multiple Choice question and an Email Invitation Collector.

  • Employee Engagement Survey Templates

    We have a great benchmarkable survey template devoted to employee engagement. You can find more employee surveys by browsing survey templates in the Human Resources category.

  • Question Bank

    Question Bank is a library containing hundreds of questions you can add to your survey in seconds. These questions are written and certified by our very own survey methodologists.

  • Quizzes

    Turn any survey into a quiz by adding quiz questions! When people answer a quiz question, you can tell them whether they got the answer right, or keep their scores to yourself. When you analyze your results, you'll get overall score statistics, and individual scores for each person that took the quiz.

  • Printing a PDF of a Survey

    You can save a survey design as a PDF for easy printing to take to a meeting or to collect responses on paper offline. Edit the survey or adjust print settings to make sure the PDF prints the entire design.

  • Question Types

    We have several open-ended and closed-ended question types. The settings within a question allow you to control the type of data the question will collect. Make sure you pick the question type that's going to report the data you want.

  • Net Promoter® Score (NPS)

    When you use our pre-built NPS template or question type, we'll calculate your score automatically so you can easily see if your Promoters outweigh your Detractors.

  • Matrix of Dropdown Menus Question

    The Matrix of Dropdown Menus question allows respondents to evaluate several items using the same set of measurements by choosing from a preset list of answer choices.

  • Comment Box Question

    The Comment Box question allows you to collect long open-ended responses.

  • Multiple Textboxes Question

    Collect multiple open-ended answers with a single question. You can also configure this question to collect numerical data only.

  • Multiple Choice Question

    Multiple Choice is a simple closed-ended question type that lets respondents select one answer from a defined list of choices.

  • Single Textbox Question

    The Single Textbox question allows you to collect short open-ended answers from respondents. You can also validate the question to require answers in a specific length or format.

  • Matrix/Rating Scale Question

    A Matrix question is a set of questions or statements that share answer choices. This question type is arranged like a table or grid. A Rating Scale question (like a Likert Scale) assigns weights to each answer choice.

  • Ranking Question

    The Ranking question asks respondents to compare items to each other by placing them in order of preference. An average ranking is calculated for each answer choice, allowing you to quickly evaluate the most preferred answer choice.

  • Dropdown Question

    Dropdown is a closed-ended question that allows respondents to choose one answer choice from a list of choices presented in a dropdown menu.

  • Contact Information Question (Demographic)

    Use the Contact Information or Demographic question to collect respondent demographic information like name, address, email, and phone number through a single question.

  • Date/Time Question

    The Date/Time question allows you to collect date and time information in a consistent format.

  • Benchmarkable Questions & Templates

    You can create a survey to benchmark by using Question Bank or our expert-certified templates. The benchmark icon indicates whether a question or template is benchmarkable.

  • Likert Scales

    Likert scales allow you to uncover degrees of opinion on a particular topic. You can use a Matrix/Rating Scale or Multiple Choice question to create a Likert scale.

  • Yes or No Questions

    Use a Multiple Choice question type for Yes/No questions. Add Other as an option for additional comments.

  • Can I create a matrix or grid of comment boxes?

    We don't offer a question type that presents multiple columns of textboxes in a grid or matrix format. You can place Multiple Textboxes questions side-by-side, but the data for each question will be presented separately in the Analyze Results section.

  • File Upload Question

    The File Upload question lets respondents attach files to their response.

  • Image Choice Question

    Image Choice is a simple, closed-ended question type that lets respondents select one or more image answers from a defined list of image choices. The images auto-format to look great on desktop or mobile.

  • Question Bank

    Question Bank is a library containing hundreds of questions you can add to your survey in seconds. These questions are written and certified by our very own survey methodologists.

  • Checkboxes Question

    Checkboxes is a simple closed-ended question type that lets respondents select multiple answers from a defined list of choices.

  • Star Rating Question

    The Star Rating question lets respondents evaluate a statement on a visual scale of stars, hearts, thumbs, or smilies. A weight is assigned to each icon in the scale, so a weighted average is calculated in the Analyze Results section.

  • Slider Question

    The Slider question lets respondents rate an item or statement on a numerical scale by dragging an interactive slider.

  • Adding & Editing Questions

    Add new questions to your survey from the BUILDER, QUESTION BANK, or by clicking +New Question on the Design Survey page. When you add a new question, an editing view appears where you can enter your question text and customize the question. All question types, including Text and Image, count towards the 10-question limit of the Free plan.

  • Making Survey Questions Required

    You can make any question in your survey required so that respondents must answer it before submitting the page. By default, required questions are marked by an asterisk (*), but you can choose to hide the asterisks from the OPTIONS section of the sidebar in the Design Survey section of your survey.

  • Copying or Moving Questions

    You can copy and move questions within an existing survey, or insert previously created questions into a new survey.

  • Validating Open-Ended Text Fields

    You can validate some open-ended question types to require respondents to enter their answer in a specific format.

  • Adding Answer Choices in Bulk

    If you need to add a large number of answer choices, you can copy and paste a list all at once instead of adding each choice one by one.

  • Adding an N/A (Not Applicable) Option

    You can add an N/A option to a Matrix/Rating Scale or Ranking question so that those answers will not factor into the weighted average calculated in the Analyze Results section.

  • Adding an "Other" Textbox or Comment Field

    Adding "Other" allows respondents to provide an alternative answer if the available answer choices don't apply to them. When editing the question, below the answer options, check the box to Add an "Other" Answer Option for Comments.

  • Sorting, Randomizing, or Flipping Answer Choices

    Use the Sort, Randomize or Flip Choices feature to change the order of answer choices to your respondents.

  • Deleting a Question

    Deleting questions in the survey design will also delete any responses collected.

  • Can I limit the number of answer choices a respondent can select?

    If you make a question required to answer, you can set a range or a limit on the number of answers choices a respondent can select.

  • Can I create a question that sums the numbers or shows a running total?

    You can require textbox fields to add up to a fixed sum (must be a positive whole number).

  • Can I assign numerical values to answer choices?

    Display basic statistics to see the minimum, maximum, mean, median, and standard deviation for a question. You can also assign numerical values to answer choices for some question types.

  • Formatting Text

    You can format text to bold, italicize, underline, hyperlink, or change the font, color, or size of words. Some themes bold question text by default—manage this setting in the typography settings of your theme.

  • Inserting Additional Text

    Insert additional text to your survey design to provide extra context or instructions to respondents.

  • Supported HTML

    If you need to edit a question in New Design that contains existing HTML added in Classic Design, unsupported HTML will be stripped from the question when you save your changes.

  • Adding a Video

    Use the rich text editor to add a video to your survey.

  • Adding a Hyperlink

    Use the rich text editor to add a link to your survey.

  • Adding Tables

    You can use the advanced rich text editor to add a table to your survey in question text and Page Description fields.

  • Adding Images

    You can add images that are separate from any questions, or add images to question text or answer options.

  • Adding or Editing a Logo

    You can add a logo to a survey if you have a paid plan.

  • Adding and Managing Pages

    You can add a new page, or split an existing page, from the BUILDER section of the sidebar. Click the More Actions menu at the top of any page to copy, move, or delete a page.

  • Can a respondent fill out the same question or page multiple times?

    You can allow respondents to take a survey more than once or copy questions so respondents can fill out as many as they need. If those options don't meet your needs, Wufoo might be right for you.

  • Page Titles & Page Descriptions

    Page Titles give respondents a clear understanding of what kinds of questions will be on a page. Page Descriptions add additional information or instructions respondents might need to answer the questions on that page.

  • Adding a Custom Thank You

    You can add a Custom Thank You at the end of your survey. If you're using more than one collector to distribute your survey, you need to set up a Custom Thank You for each collector.

  • Survey End Page

    You can customize the page respondents see after completing your survey by choosing a Survey End Page. Redirect respondents to another website, close the window, or loop the survey back to the beginning.

  • Accepting Payments

    Add a payment page to the end of your survey and accept payments through our integration with Stripe.

  • Page and Question Numbering

    By default, page numbers will be hidden from view, and automatic question numbering will be turned on. You can toggle question and page numbering on and off in the survey Options.

  • Survey Introductions

    How to create an effective survey introduction—example introduction included.

  • Adding a Consent Statement or Privacy Policy

    You can ask respondents to agree to your consent statement or your privacy policy or practices before taking your survey. Use Skip Logic to disqualify respondents who don't consent to your terms.

  • Themes

    Change the appearance of your survey by changing the colors, fonts, applying a theme, or customizing other options like the logo and footer. With a paid plan, you can customize your theme.

  • Design & Display Options

    You can fine-tune the appearance of your survey by showing or hiding certain elements on the survey page, or adjusting the layout.

  • Changing the Question Size and Layout

    You can change the position or layout of questions on a page to make questions appear side-by-side or on different parts of the page. You can also change how the answer choices for Multiple Choice or Checkboxes questions are arranged.

  • One Question at a Time

    This survey format lets you focus your attention on one question at a time in the center of the screen. After answering a question, you can scroll or click the OK button to progress to the next question.

  • Branding Your Survey

    With a paid plan, there are many ways to customize your survey to complement your website or brand. With certain paid plans, you can hide SurveyMonkey branding.

  • Changing the SurveyMonkey Footer

    Depending on your SurveyMonkey plan, you can make the footer grey to blend in with your survey, or hide the SurveyMonkey footer in your survey design, email invitation, or embedded surveys completely.

  • Conversation Survey Format

    The Conversation survey format displays your survey questions like a chat conversation in a messaging app.

  • Page and Question Numbering

    By default, page numbers will be hidden from view, and automatic question numbering will be turned on. You can toggle question and page numbering on and off in the survey Options.

  • Progress Bar

    Progress bars let people to see how much of the survey they've finished, and how much they still need to complete.

  • Navigation Buttons

    Responses are saved when a respondent clicks Next or Done. You can edit the text of the navigation buttons and remove the Exit Survey option.

  • Changing the Survey Title

    Edit your survey title from the Design Survey tab. The survey title appears at the top of each survey page, unless you choose to hide it.

  • Library

    The library is a collection of shared images, documents, templates, themes, and questions that all members of a team can access when they create new surveys. All members of a team can use items from the library, but only Primary Admins and Admins can add or manage items.

  • Survey Format

    Survey format refers to the way your survey displays to people and how they interact with it. You can choose from 3 survey formats: Classic, One Question at a Time, or Conversation.

  • Logic Options

    Applying logic to your survey lets you control the behavior of your survey and enhance the quality of your data.

  • Skip Logic

    Direct respondents through different paths in a survey based on the page they're on or their answer choice. Commonly used for consent forms, disqualification, or multilingual surveys. Also great if multiple people need to answers different sections of the same survey.

  • Troubleshooting Skip Logic Issues

    Review these common issues that arise when using Skip Logic, like respondents getting stuck or not being sent to the correct follow-up question.

  • A/B Tests (Random Assignment)

    A/B Testing allows you to randomly display different versions of a question, image, or free-standing text, and set the percentage of respondents that will be shown each variable.

  • Carry Forward Responses

    Carry Forward Responses allows you to funnel multiple answer choices from one question to another based on respondents' selections. You can choose to carry forward all the answers that the respondent selected, or all the answers that the respondent did not select.

  • Block Randomization

    Block Randomization logic allows you to group pages of your survey into blocks, and then add logic to rotate, flip, or randomize the blocks. You can also add logic to the pages within a single block. This minimizes order bias in your survey.

  • Question Randomization

    Use Question Randomization to alleviate question order bias. This feature enables you to randomize or flip questions on a page.

  • Adding a Quota

    Quotas enable you to automatically close a survey once it reaches a certain ratio of qualified responses.

  • Disqualifying Respondents

    You can add a qualifying question to your survey to disqualify respondents who choose a particular answer option using Question Skip Logic. This allows you to disqualify respondents who don't meet your targeting criteria or consent to your terms. You can show respondents a custom disqualification message.

  • Advanced Branching

    Advanced branching lets you customize the behavior of your survey based on a respondent's answers to one question, multiple questions, custom variables, or custom data from Contacts.

  • Page Randomization

    Use Page Randomization to minimize order bias. This feature enables you to rotate, flip or randomize pages in a survey.

  • Advanced Piping

    Advanced Piping lets you insert information like custom variables, custom data from Contacts, or a respondent's answer to a previous question into your survey—allowing you to personalize the survey experience for each respondent that takes your survey.

  • Question & Answer Piping

    Question & Answer Piping allows you to insert, or "pipe", answer text from a previous question into a question on a later page in the survey.

  • Sharing Survey Results

    Learn how to share your survey results, depending on how much access you want to give to other people and how much you'd like to customize your presentation.

  • Ways to Send Your Survey

    After you've designed and previewed your survey, create a collector to send it out. You can send a survey via URL, email, buy responses, and more. Survey responses are then recorded in the Analyze Responses section of your account.

  • Sharing Surveys with Collaborators

    If you’re a part of a team, you can share surveys with people in or outside of your team. You can control the level of access (or permissions) your team members have to each section of the survey. People outside of your team get View Only permissions to surveys.

  • Previewing & Testing Surveys

    Go to the Preview & Score section to make sure the flow and settings are working as expected. You may also want to create a collector to try out the entire survey experience as a respondent would.

  • Commenting on Surveys and Results

    You can invite people to comment on your survey design in Preview & Score or on your survey results via a Shared Data Page.

  • Editing a Live Survey

    You can edit a live survey, but editing options are limited if you've collected responses.

  • Managing Survey Collector Options

    Collector options are settings that affect who can access your survey, how many times respondents can take the survey, and what respondents see when they're done. Require a password, close the survey at a specific date or response count, or keep a survey anonymous.

  • Opening & Closing Surveys

    Collectors control if your survey is open or closed. If you have multiple collectors, you need to close each one separately. You can customize the message shown on the survey closed page. If your collector is not fully set up, its status is not configured.

  • Managing Surveys

    Use the My Surveys page to organize and manage your surveys.

  • Copying a Survey

    You can copy a survey within your account, or even have another SurveyMonkey user transfer a copy of one of their surveys to you.

  • Sending a Copy of a Survey to Another Account

    You can copy a survey to another account from the My Surveys page, as long as the receiving account is on a pro plan.

  • Transferring Surveys to Another Account

    You can transfer one or more surveys from your account to another paid account. The entire survey, including collectors and responses, is transferred to the new owner and removed from your account.

  • Clearing or Deleting Responses

    You can delete individual responses, all the responses from a given collector, or all the responses for an entire survey.

  • Deleting a Survey

    You can delete a survey from the My Surveys page in your account. Click the down arrow to the right of the survey. This action is permanent.

  • Finding a Survey

    To take a survey online, you need the survey link. Contact the survey creator or the person who asked you to take the survey. To find a survey you created (or a survey that was shared with you), log in and go to the My Surveys page of your account. Use the search bar to find your survey by name.

  • Using Folders to Organize Surveys

    Folders help you organize and filter surveys on the My Surveys page. You can create your own folders, or use the folders automatically created when someone shares surveys with you. The All surveys folder is your default folder. To view surveys in other folders, click the folder dropdown to switch.

  • Can I merge surveys or survey results?

    It's not possible to merge two survey designs or the results of two separate surveys, even if they are identical in design or copies of one another.

  • Changing the Survey Language

    Changing your survey language switches certain default survey text—like navigation buttons and the survey end page—to another language. For the rest of your survey, like the title and questions, you need to provide your own translations.

  • Multilingual Surveys

    You can create a multilingual survey by adding more survey languages to your survey. With a single survey, you can reach everyone in the language they're most comfortable with—and analyze all your results together as a single data set.