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  • Ways to Send ÿ
  • Survey Settings ÿ
  • Buying Responses ÿ
  • Tracking & Anonymity ÿ
  • Email Invitations & Contacts ÿ
  • Monitoring Responses ÿ
  • Troubleshooting Respondent Issues ÿ
  • Integrations ÿ
  • Ways to Send Your Survey

    After you've designed and previewed your survey, create a collector to send it out. You can send a survey via URL, email, buy responses, and more. Survey responses are then recorded in the Analyze Responses section of your account.

  • Creating a Web Link for Your Survey

    The Web Link Collector is the fastest and most versatile way to distribute your survey and collect responses. It will generate a short survey link and QR Code that you can post wherever you'd like. You can customize the URL ending.

  • Customizing Survey Links

    You can change the domain of your survey link or create a Custom URL Ending to make your link more relevant to your survey and respondents.

  • Sending Surveys via Email Invitation

    Send your survey in an email invitation and track who responded. Follow the steps to compose your message, choose your collector options, schedule a message, send reminder and thank you messages, and track responses.

  • QR Code

    Download and share a QR code so people can scan the code with their smartphone and take your survey.

  • Offline Mode

    Use offline mode and the SurveyMonkey Anywhere app to collect responses without an internet connection, then upload them back to SurveyMonkey once you have internet access.

  • Embedding Questions in Email Invitations

    If you're (1) using a supported question type as the first question in your survey and it (2) meets the design requirements, you can embed a question in an email so people can respond with just one click.

  • Mobile SDK

    Our Mobile SDK lets an app developer add or trigger SurveyMonkey surveys into their iOS or Android apps.

  • Share Your Survey on Social Media

    The Social Media collector lets you post a link to your survey on Facebook, Twitter, or LinkedIn. You can also copy the survey link to share the survey wherever you want.

  • Sending a Survey via Text Message

    Text people a link to take your survey. Survey takers can open the link to take the survey in their mobile browser.

  • Manually Entering Survey Responses

    Manual Data Entry allows you to input responses you collected offline or to add responses on behalf of someone without an internet connection. There is no way to upload survey responses in bulk.

  • Kiosk Mode

    You can use kiosk mode on the SurveyMonkey Anywhere app to turn your device into a survey-taking station, as long as you have an internet connection.

  • Embedding Your Survey on a Website

    Use a Website collector to embed a survey on your website or pop-up a survey invitation. To add one, you only need a basic understanding of HTML and access to your website’s source code. We’ll give you an embed code you can copy and paste.

  • Sharing Surveys in Facebook Messenger

    You can create a survey for people to take in Messenger. People chat with the SurveyMonkey bot to answer the survey questions, and the results are recorded in your SurveyMonkey account.

  • Managing Survey Collector Options

    Collector options are settings that affect who can access your survey, how many times respondents can take the survey, and what respondents see when they're done. Require a password, close the survey at a specific date or response count, or keep a survey anonymous.

  • Opening & Closing Surveys

    Collectors control if your survey is open or closed. If you have multiple collectors, you need to close each one separately. You can customize the message shown on the survey closed page. If your collector is not fully set up, its status is not configured.

  • Allowing Multiple Responses

    Enable multiple responses if you want people to take your survey more than once from the same browser. This collector option is helpful if you expect survey takers to take your survey on a shared device, like in a computer lab or on a public kiosk.

  • Customizing Survey Links

    You can change the domain of your survey link or create a Custom URL Ending to make your link more relevant to your survey and respondents.

  • Editing Survey Responses

    You can allow people who take your survey to edit their responses either while completing the survey or after they submit it. Survey creators can edit survey responses for a respondent from the Individual Responses tab.

  • Setting a Cutoff Date & Time

    You can automatically close your survey at a certain date and time from your collector options.

  • Can I time surveys?

    There isn't a way to set a time limit for taking a survey, but you can set a cutoff date.

  • Restricting Survey Access by Password or IP Address

    You can restrict access to your survey by password or IP address from the collector options.

  • Setting a Survey Response Limit

    You can turn on Response Limits in your collector options to automatically close a collector once a certain number of respondents have taken the survey through that collector. This was previously called the Maximum Response Count.

  • Adding a Custom Thank You

    You can add a Custom Thank You at the end of your survey. If you're using more than one collector to distribute your survey, you need to set up a Custom Thank You for each collector.

  • Can respondents print their responses?

    You can edit the survey completion option to redirect respondents to a certificate you created outside of SurveyMonkey.

  • Thumbnail Image & Text

    The Thumbnail Image & Text collector option lets you edit the link metadata that shows when you paste your survey link in social media, messaging apps, or texts. Metadata includes your survey title, description, and image.

  • Disqualifying Respondents

    You can add a qualifying question to your survey to disqualify respondents who choose a particular answer option using Question Skip Logic. This allows you to disqualify respondents who don't meet your targeting criteria or consent to your terms. You can show respondents a custom disqualification message.

  • Survey End Page

    You can customize the page respondents see after completing your survey by choosing a Survey End Page. Redirect respondents to another website, close the window, or loop the survey back to the beginning.

  • Showing Respondents Instant Results

    Instant Results allows you to show your respondents a real-time summary of survey results when they complete your survey. You can turn on Instant Results from your collector options. Instant Results does not show a respondent their individual survey response.

  • Sending Confirmation Emails

    When someone completes a survey sent by an Email Invitation, automatically send them a confirmation email that lets them know you received the survey and includes a link to see their answers.

  • Recurring Surveys

    The Recurrence collector option automatically creates new Web Links at a frequency you choose, and emails you when they're ready to share.

  • Buying Responses with SurveyMonkey Audience

    Buy an Audience panel if you need people to take your survey. You can target the types of people you want to hear from based on specific attributes, like country, gender, age, income, employment status, and more.

  • SurveyMonkey Audience Design Guidelines

    Follow these survey requirements and best practices to run a successful SurveyMonkey Audience project!

  • How to Reach a Target Audience

    When you buy responses you can choose from hundreds of targeting options or add screening questions to reach your target audience. If you use disqualification logic, you'll need to estimate a qualification rate so we know how many people to send your survey to.

  • Audience Credits

    Audience Credits let you pay for your SurveyMonkey Audience responses in advance. You pay one invoice upfront, then use credits to pay for individual projects.

  • SurveyMonkey Audience Policies

    Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Content Policy to ensure that the content of your survey meets our requirements.

  • Express Delivery

    Express Delivery speeds up the completion of your Audience order by a business day or more. Contribute respondents are paired with Express Delivery orders before they're prompted to take other surveys.

  • SurveyMonkey Audience for Academics

    Professors, grad students, and undergrads use SurveyMonkey Audience to get the research respondents they need in a fraction of the time it used to take them. Read this article for information we've found to be helpful for those interested in running an academic research project with us.

  • Response Rate

    Your response rate is the percentage of people who respond to your survey. In general, long or complicated surveys have a low response rate. Read our tips to ensure you're doing all you can to get the best response rate possible.

  • Calculating the Number of Respondents You Need

    To calculate the number of respondents you need (known as your sample size), use our sample size calculator or refer to our suggested sample sizes.

  • Audience Custom Balancing

    Custom balancing lets you customize the gender or age group you're targeting when buying Audience responses.

  • SurveyMonkey Contribute

    SurveyMonkey Contribute lets you earn rewards for completing surveys and donate to charity. To edit your SurveyMonkey Contribute account settings, sign in and click My Account from the upper-right corner of your dashboard.

  • Tracking Respondents

    There are different ways to track respondents. Before you send your survey, decide if you want to track who’s taken your survey or if you want to keep responses anonymous.

  • Making Responses Anonymous

    To collect anonymous responses, edit the collector options to disable IP address tracking and email address tracking before sending out your survey. You need to edit each of the collectors you have for the survey separately to make sure all your survey results are anonymous.

  • Tracking Email Invitations

    If you send your survey via email invitation, you can track how many people opened your invitation, clicked through to the survey, or responded to your survey.

  • Custom Variables

    Custom Variables is a logic feature that allows you to track data about respondents by passing one or more values through a survey link and into your survey results.

  • IP Tracking

    Most collectors store the IP addresses of respondents in survey results by default. You can choose to restrict or allow IP addresses from being recorded in survey results in your collector options.

  • Using Custom Data to Store Contact Info

    Custom Data lets you store extra info in Contacts about the people you invite to take your survey, and include it with your survey results. You can also use custom data to personalize messages when using Email Invitation.

  • Sending Surveys via Email Invitation

    Send your survey in an email invitation and track who responded. Follow the steps to compose your message, choose your collector options, schedule a message, send reminder and thank you messages, and track responses.

  • Composing Email Invitations

    When you send messages via Email Invitation, you can select your preferred message format: HTML Template, Custom HTML, or Plain Text. You can also copy a previous message you sent.

  • Adding Recipients to Email Invitations

    You can keep a list of contacts in SurveyMonkey and send them Email Invitations to take your surveys. Upload a spreadsheet of contacts, or import from Gmail, Yahoo! Mail, LinkedIn, Office 365, or Outlook.com.

  • Organizing Your Contacts

    Use groups to send survey invitations to specific contacts using the Email Invitation Collector. Click the down arrow to the right of a group to copy, rename, or delete the group.

  • Tracking Email Invitations

    If you send your survey via email invitation, you can track how many people opened your invitation, clicked through to the survey, or responded to your survey.

  • Sending Reminder and Thank You Emails

    After sending an Email Invitation, you can follow up with recipients to remind them to take your survey or thank them for taking it. You can choose to set up automated follow-up emails or one-off follow-up emails.

  • Embedding Questions in Email Invitations

    If you're (1) using a supported question type as the first question in your survey and it (2) meets the design requirements, you can embed a question in an email so people can respond with just one click.

  • Suspended Mailing Privileges

    Occasionally, a message you try to send may be flagged for review and marked as Pending Approval. Additionally, if you exceed bounce rates or abuse rates, we may suspend your mailing privileges. To send a survey right away, create a Web Link Collector.

  • Email Invitation and Contact Limits

    When sending messages through an Email Invitation Collector or storing respondent information in Contacts, please be aware of the following sending, importing, contact, and character limits.

  • Sender Email Address & Verification

    Recipients see the sender email address in the From field of your emails. You need to verify a sender email address to send email invitations from your account.

  • Opted Out or Bounced Contacts

    Some of your recipients or contacts may be labeled as opted out or bounced in your Email Invitation collector, Text Message collector, or Contacts. People who opt out of taking surveys you send or contact info that bounce messages are labeled as opted out or bounced.

  • Troubleshooting Issues with an Email Invitation

    Learn why people didn't get your email invitation, how long it takes to send a message, what the status of a message means, and what to do if you can't send a message.

  • Avoiding Spam Filters

    We monitor outgoing messages from Email Collectors for spam and abuse. Make sure to read our Anti-Spam policy so you understand what is and is not permitted, and follow these guidelines.

  • Required Data in Email Invitations

    All surveys sent via Email Invitation need to include a survey link and opt out link. The opt out link allows recipients to unsubscribe from surveys sent through your account via the Email Invitation Collector. On some plans, you can hide the SurveyMonkey footer.

  • Using Custom Data to Store Contact Info

    Custom Data lets you store extra info in Contacts about the people you invite to take your survey, and include it with your survey results. You can also use custom data to personalize messages when using Email Invitation.

  • Viewing Your Survey Summary

    The Survey Summary page provides an overview of your survey design, collector information, and response data.

  • Editing a Live Survey

    You can edit a live survey, but editing options are limited if you've collected responses.

  • How to Analyze Survey Results

    View your results from the Analyze Results section of a survey. You can see a summary view of your data; browse individual responses; create custom charts; use filters to focus on specific data views and segments; and easily download your results in multiple formats.

  • HootSuite Integration

    View your SurveyMonkey survey results, and send your survey through social media, directly from your HootSuite dashboard.

  • Smart Notifications

    Smart notifications let you send email notifications to you or others based on conditions you set. For example, you can set up a smart notification to send you an email each time someone answers a survey question with a specific answer.

  • Instant Notifications

    Instant notifications let you quickly see new survey responses by sending you an email each time a response is submitted. You can manage instant notifications in your collector settings and share them with others.

  • Adding a Quota

    Quotas enable you to automatically close a survey once it reaches a certain ratio of qualified responses.

  • Daily Summary Notifications

    Daily summary notifications are emails that let you know when you get new survey responses. For each survey with the daily summary turned on, you get a one-time email confirmation about your first response, and you'll get one daily email summarizing how many new responses you received.

  • Survey Notifications

  • Using Zapier with SurveyMonkey

    Zapier allows you to integrate SurveyMonkey with hundreds of other apps to automate tasks in your workflow.

  • Respondents Skipped Required Questions

    When you analyze your results, you may see that some respondents skipped required questions. The respondent may have exited the survey early, skip logic may have skipped the respondent past the question, or the respondent may have taken the survey before you added the required question.

  • Matrix Answers Disappear or Deselect Automatically

    When the Forced Ranking option is enabled on a Matrix/Rating Scale question, the previous answer will disappear if a respondent tries to choose the same column choice for a different row.

  • Missing Survey Responses

    Responses are recorded in the Analyze Results section of your survey. Read these tips if you think you're missing some responses.

  • Survey Link Doesn't Work

    If you're trying to take a survey but the link doesn't work, read these troubleshooting tips.

  • Respondents Can't Complete My Survey

    Read these tips if your respondents are reporting trouble accessing or completing your survey.

  • Using Zendesk with SurveyMonkey

    Use SurveyMonkey and Zendesk together to gain valuable insights through customer satisfaction surveys.

  • HootSuite Integration

    View your SurveyMonkey survey results, and send your survey through social media, directly from your HootSuite dashboard.

  • SurveyMonkey for Salesforce

    The SurveyMonkey app for Salesforce.com (SFDC) lets you send surveys and sync data with Salesforce.

  • Oracle Eloqua Integration

    The SurveyMonkey app for Oracle Eloqua lets you send surveys and sync data with Eloqua.

  • Microsoft Teams Integration

    You can use SurveyMonkey's integration with Microsoft Teams to poll your team, preview and share surveys and responses, and settup notifications.

  • OneDrive Integration

    SurveyMonkey's Integration with Microsoft OneDrive lets you create and store a file of your survey or results in OneDrive where you can share them with others.

  • Shopify Integration

    SurveyMonkey's Integration with Shopify lets you send SurveyMonkey surveys to your Shopify customers.

  • Slack Integration

    Our Slack integration lets you use slash commands to ask questions or interact with your other surveys directly from Slack.

  • Eventbrite & SurveyMonkey

    Invite your Eventbrite attendees to take a survey to gather feedback about your event.

  • Marketo Integration

    You can create or update leads in Marketo based on contact information collected in SurveyMonkey, and attach survey response data to leads in Marketo. The Marketo integration is available as an add-on at an additional cost.

  • Sending Surveys via Mailchimp

    You can design a survey in SurveyMonkey and distribute it through a SurveyMonkey email template in Mailchimp.

  • Tableau Integration

    SurveyMonkey's Tableau integration lets you set up Extracts to export your response data to Tableau.

  • Microsoft Power BI Integration

    SurveyMonkey's Microsoft Power BI integration lets you connect SurveyMonkey response data to Power BI Desktop. Power BI lets you create data models, visually display your data with charts and graphs, and create reports.