Email Invitation and Contact Limits

When sending messages through an Email Invitation collector or storing respondent information in Contacts, please be aware of the following sending, importing, contacts, and character limits.

Your plan type determines the number of messages you can send in a rolling 24 hour period. The daily sending limit includes invitation, reminder, and thank you messages sent from Email Invitation collectors.

PlanDaily Sending Limit
Basic (free) and Flex Plan1,000 messages per account
Other Paid Plans20,000 messages per individual account or team seat

Once you reach the daily sending limit you won’t be able to send messages for 24 hours. You can still schedule messages for a later date and time.

TIP! If you want to send even more messages within 24 hours, send your survey through Mailchimp.

You can import contacts to Contacts by adding them as contacts to an Email Invitation or Text Message, or by importing them to Contacts.

WhatLimit per individual account or team seat
Total contacts in Contacts2,000,000
Contacts per group in Contacts10,000
Contacts per CSV10,000 (see formatting tips)
Contacts (recipients) you can add to each Email Invitation collectorPaid plans: 10,000
Contacts you can copy/paste manually

1,000 at a time in the Send To field

10,000 at a time per import

TIP! You can create multiple Email Invitation collectors to send your survey to more contacts.

  • Forbidden Characters in Email Address Field
  • Character Limits in Custom Data
  • HTML Template
  • Custom HTML & Plain Text Templates
  • Top Level Domains