We monitor outgoing messages from Email Invitations to ensure we meet industry standards for bounce rates and spam or abuse rates. To help keep your bounce and abuse rates low, read our Acceptable Uses Policy so you understand what is and is not permitted.
Occasionally, a message you try to send may be flagged for review and marked as Pending Approval. After reviewing, we'll release messages that comply with our Acceptable Uses Policy, or we'll contact you to notify you of any issues. Messages may be marked for review for a few reasons:
If you exceed bounce rates or abuse rates, we may suspend your mailing privileges within SurveyMonkey. You will need to clean your email lists in order to reactivate your mailing privileges. It's your responsibility to clean your email lists outside of SurveyMonkey before using them on the site. It's not permitted to use SurveyMonkey as a method of cleaning your email lists.