We monitor outgoing email invitation messages for spam and abuse. If your message is flagged by our system or by your survey takers, we may suspend your mailing privileges and contact you for additional information.

Our Acceptable Uses Policy describes SurveyMonkey’s email requirements and restrictions. Also, we recommend you follow these guidelines:

  • Only send surveys to people who have agreed to receive emails from you.
  • If you purchased an email list, contact all recipients through your own email client to get their consent before messaging them through SurveyMonkey.
  • Use your personal email address or work email address in the From field so survey takers know who is sending the message. Better yet, use a Custom Sender Name and Email Domain.
  • Make sure to include how to opt out or unsubscribe from your survey invitations.
  • Write a descriptive subject line. Rather than using the default subject, share the topic of the survey or your company name so people know what the email contains.
  • Provide an introduction in your message. For example, let people know who you are, how you obtained their email, or the goal of your survey.
  • Use proper grammar and punctuation in subject lines and messages. Some things to avoid are:
    • Writing in all caps
    • Words like free, win, or money
    • Symbols like exclamation points (!), percent (%), or money ($)
    • Referencing incentives or prizes in your subject

Spam filters are customizable and can block emails containing specific words. Some networks or organizations have strict rules that automatically block or mark messages sent outside of specific domains. You can allow list SurveyMonkey so messages aren't blocked by your organization.

TIP! If you need to send a survey right away, you can use the Web Link collector and distribute the link through your own email.