Collect feedback in any environment (e.g. restricted, novel, strict brand environments) while maintaining full control: Easy-to-use API, Connect a single form to multiple channels for consistency (future), Works with all GetFeedback platform capabilities like Insights, Automations, etc.
Get started with the API for email and the public API for web and apps.
Collect real-time customer feedback directly in a Live Agent Chat window. Ask for feedback after a live chat ends.
Manually add recipients to have a survey emailed from GetFeedback, Send surveys directly from the GetFeedback app rather than using an external email service provider. Send surveys using GetFeedback's email delivery capabilities.
Get a survey link that works with any email solution.
Create and export beautiful, branded HTML One-Touch email templates.
Embed your first survey question directly in your email to boost response rates, either automatically with "Send an Email" or manually with embedded URLs.
Use merge fields to track additional data about your respondents. Add merge fields to surveys you send with Salesforce or other email providers to dynamically pull a recipient's name or information into the email.
If you're having trouble accessing GetFeedback, are not receiving emails from us, or can't view screenshots in web feedback, we recommend adding our domains and IP addresses to your allow list (sometimes known as a whitelist).
Automated Emails with Salesforce
Automate workflows to trigger surveys based on certain objects and fields in Salesforce. Embed either the first survey question or a button to start your survey in your custom email. Add merge fields, personalize your email, and set up reminder emails.
Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails.
Using a Custom Domain to Send Emails
Use your company or brand's custom domain for emails you send through GetFeedback.
After sending an email or SMS invitation, you can view your distribution results. Learn how many people received or opened your email, started your survey, and completed your survey.
Encrypt merge fields to hide personal information and prevent respondents from editing or removing them.
Event Targeting for App Campaigns
Custom events let you target respondents at specific moments when using your app. You'll need help from your app developers to use custom events.
Standard events let you target respondents after common actions, such as updating the app or closing the app early. You can quickly set up standard events without help from a developer.
Share an in-app survey using an active pop up or slide in to get your user's attention. Get targeted feedback by showing a survey at specific moments.
Feedback buttons work when a user is offline. Campaigns won't display when a user is offline. You can preload forms on iOS to make sure users see your forms at the right time.
Ask app users who leave positive feedback to post a review to the app store. Let users share valuable feedback with people looking at your app in the app store.
Learn about supported app versions and development frameworks in GetFeedback for Apps.
Place a survey directly in your app. Use an event to launch the webview of your survey
Learn how to implement GetFeedback for mobile apps. Our SDK documentation can help developers set up your app.
Ask different question types in your campaigns to get to know your users, gauge satisfaction, measure KPIs, or test and validate your ideas.
Share a survey using a feedback button in your mobile app. Let app users provide passive feedback at any time. Ask for their mood and get feedback about your app as a whole.
Sending SMS Invitations from Salesforce
Send surveys via SMS (aka text message) that are triggered by events in Salesforce. Add-on bundles available for domestic and international SMS sends.
Target website visitors with a pop up or slide-in modal on a web page.
Let website visitors leave feedback at any time by displaying a button on your web page.
Targeting Options for Web Campaigns
Learn which targeting options you can use for web campaigns (popup surveys). Show a popup only once, use manual triggers, target visitors on particular web pages, and more.
Add interactive survey widgets and lightboxes to your site to collect feedback, capture leads, and create support cases.
Install your feedback button on your website. We give you the button code that you can copy and paste. We also have more detailed information for web developers.
Adding GetFeedback into an Existing Site Menu
Integrate GetFeedback with a custom button or element on your website.
The feedback button is hosted externally and loaded asynchronously so it doesn't impact page load time.
Embed a survey in a web page, such as a support article or blog post, to get feedback about the content on your page. Add custom variables to learn more about the people who submitted feedback on your site.
Single-page Applications (SPA)
Implement web feedback buttons and campaigns in your single-page application (SPA).
Adding Chat to Your Feedback Button
Give visitors the option to chat with your team from your website's feedback button.