GetFeedback for Apps lets you collect customer feedback from your iOS or Android mobile app. 

When a customer leaves positive feedback, you can decide whether or not to prompt them for a rating. The SDK will send the relevant data to your app and you can use that to decide whether to prompt for a review. You can read the information regarding the user's activity in the Submission callback.

There are a few things to keep in mind when it comes to customers seeing your review prompt:

  • A customer can disable the prompts altogether in their phone's settings.
  • A customer will not see your prompt more than 3 times in one year.
  • A customer who’s rated the current version of your app will not see the prompt again.

Customers start the feedback process by answering a mood rating question. This provides an easy way to measure the sentiment of your customers. A mood rating is a 5-point scale that uses images, like smileys or stars. The default mood rating question is "How do you like our app?". 

After the customer gives feedback, you have the option to show a rating prompt letting them leave a review in the App Store (or Play Store). We recommend only prompting for a review when the submitted feedback is positive, meaning 4-5 out of 5.

Since we use SDK native review functions, customers don't need to exit your app to leave a review in the app store. Respondents can choose to give only a star rating or leave a rating and review.

You'll need the following to use in-app review prompts:

  • User on iOS 10.3 + OR Android version 4.1+ GetFeedback Digital SDK version 3.6.0+
  • Access to your company's GetFeedback Digital account
  • Access to the code of your app

To set up the review prompt in your app:

  1. In GetFeedback for Apps, go to In-App Forms > Setup.
  2. Find your app, then select Edit
  3. Select Advanced.
  4. Turn on the toggle to Show rating prompt after feedback submit.
  5. Save your settings.