Connect your Zendesk account to GetFeedback. You'll need an API token from Zendesk.
Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails.
Learn how GetFeedback questions can be mapped to Zendesk ticket fields.
Map responses to tickets in Zendesk. Post a summary of responses as an internal note, or map responses to custom ticket fields.
Test and troubleshoot your Zendesk mappings before launching your survey. If you're missing survey data on your Zendesk tickets, you may need to review your mappings.
Connect your web feedback button with Zendesk to create tickets when someone leaves feedback.
Get feedback about someone's experience working with your support team by embedding a survey in Zendesk email templates.