Account management

GetFeedback Glossary

Learn the common terms used in GetFeedback.

GetFeedback Product Overview

Learn more about the things you can do in GetFeedback.

Supported Browsers

GetFeedback supports different browsers for our survey builder, web feedback buttons, and Workspaces.

How to Contact GetFeedback

Learn how to contact us for support.

Accessible Surveys and Screen Readers

Create accessible surveys that are compatible with most screen readers.

GetFeedback and Privacy Rights

Learn more about how we manage your data.

GetFeedback and Security

Data security is a priority for GetFeedback. Learn more about our ISO 27001 certification and HTTPS support.

Masking Personal Data

Mask any Personally Identifiable Information (PII) that respondents submit in text fields.

How Cookies and Local Storage are Used

Learn how GetFeedback uses cookies and local storage.

Getting Anonymous Feedback

Make a survey's responses anonymous to get honest feedback from team members or customers.

Tracking IP Address

By default, GetFeedback doesn't track IP addresses. You can enable IP address tracking for your survey.

Managing Permissions in Insights

Give your team members permission to create, manage, and export worskpace data.

Team Management

Admins can manage their team members and give them access to add Salesforce connections.

Single Sign-on (SSO)

The ability to login to multiple applications with a single set of credentials

Team Usage Report

Get a report of all of the surveys your team sent over a certain time period.

GetFeedback Cancellation Policy

GetFeedback is a software subscription service. This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”).

Changing your Plan

Learn how to change your GetFeedback plan.

Payment Options

Learn more about your payment options.

Account Response Limit

Each plan has certain response limits. Learn more about these limits and how to get more responses.

Account Settings

Manage your Account Timezone, Login, Username, and Email Address.

Team Management

Admins can manage their team members and give them access to add Salesforce connections.

Resetting Your Password

Reset your password if you've forgotten it. You can change your current password at any time.