Resetting Your Password

If you forget the password to your GetFeedback account, go to, enter your email address and click Continue.

Next, click Forgot your password? and enter the email address associated with your GetFeedback account.

Check your email for your password reset link, and click on the link in your email to choose a new password. If you don’t see your password reset email within 5 minutes, check your spam folder.

When you're signed into GetFeedback you can update your password by navigating to Settings > User Settings. Enter your existing password and your new password. Then, confirm your new password to update your account.

Note: If you’re an SSO user, you won’t have the option to change your password and should contact your company’s IT department for assistance.

Strong Passwords will ensure that your password meets industry standards for security, and will require your password to contain the following:

  • at least eight characters
  • one number
  • one upper-case letter
  • one symbol or special character

Once your strong password is created and you’re logged in, your login session will last for 30 days. After 30 days, you will be automatically logged out and will need to log in again when you return to GetFeedback.

Additionally, every 90 days, your password will expire and you will be required to create a new strong password. You can't reuse a password that you've already used within the past year.

If you fail to input the correct password in six attempts, you will be locked out of your GetFeedback account. You can try logging in again after 24 hours.

If you’re interested in having Strong Passwords turned on for your account, please contact us.
You can change your password by going to the Settings page while logged into GetFeedback Digital.

From the Settings page, go to Change Password. You can also use the following link to go directly to the Settings page to change your password:

To ensure the security of your account and data, our minimum password requirements are:

  • Minimum total password length: 8
  • Do not use dictionary words, consecutive numbers or years (e.g. 2017)
  • Do not use parts of your name, email address or company name
  • At least one uppercase character
  • At least one lowercase character
  • At least one numeral (0 through 9)
  • At least one non-alphanumeric character: ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/

Tip: To protect your GetFeedback account, consider enabling 2-step authentication which adds another layer of protection to keep your data safe.