In this article
- What can I use this data for?
ARTICLE
Tracking IP Address
In this article
- What can I use this data for?
By default, GetFeedback does not collect IP addresses and location information in the application.
To collect IP information when someone responds to your survey:
Navigate to your My Surveys dashboard. Select your survey and go to Settings. Under the header “Response Metadata”, click the toggle labeled Store IP Address and Location to ON.
You'll need to make this change for each survey where you'd like to collect IP address data for respondents.
Note: GetFeedback can't provide IP address information for survey results collected before the feature was enabled.
Your in-app Response report will now show the IP Address, Country Code, and Region Code for each new survey response.
You can map this information into your Salesforce instance or export it from GetFeedback.
When creating your mapping, you’ll choose Map a Response Attribute. Then, select any of the following options:
- City
- Country Name
- Region Name
- Postal Code
- Time Zone Name
- Time Zone Abbreviation
- Time Zone Offset
- Latitude
- Longitude
- In EU
What can I use this data for?
Collecting IP address and location information can be useful to target respondents in a specific region. For example, this information can be used to send different questions to your survey takers in the EU than survey takers in the US.
Please Note: If you’re using our gf_unique merge field to limit duplicate responses, these response attributes can't be used as the parameter since these response attributes are collected after the response is submitted.