Accessible Surveys and Screen Readers

GetFeedback is compliant under the Americans with Disabilities Act (ADA), a set of standards for Accessible Design published by the Department of Justice in 2010. Under these standards, all electronic and information technology must be accessible to people with disabilities.

We worked with Lighthouse to make our surveys ADA compliant. Our compliance applies only to an end user completing a survey on a desktop or laptop device.

Our top priority with regards to accessibility is to enable visually impaired individuals to provide their feedback by completing a GetFeedback survey with ARIA-based screen readers.

Here are the Accessibility Scenarios that were tested and passed:

  • Navigation of the survey Questions and Answers are clear and audible.
  • The selected Answer buttons are highlighted and users are able to proceed to next question.
  • Multiple Answers can be selected if indicated.
  • The option provided to enter your own text works, including the ability to select ‘other’ button as well.
  • Able to Navigate Previous/Next questions based on voice.

Some of our less-common question types are not accessible at this time: Slider, Ranking, and Image Upload questions.

We strive to have our GetFeedback Digital for Web tool conform to level AA of the Web Content Accessibility Guidelines 2.0 (WGAC 2.0). These guidelines are the internationally recognized benchmark for building accessible websites. The specific success criteria for each guideline is outlined on the W3C website.

The Web Content Accessibility Guidelines explain how to make content on the web more accessible for all types of users, including those with disabilities. By conforming to these accessibility guidelines we can make the web more user-friendly for all people.

GetFeedback for Web aims to adhere to WCAG 2.0 guidelines to provide a website feedback tool for all types of users. All accessibility efforts that are mentioned in this article are specific to Feedback Buttons. Some of the accessibility efforts include:

  • Extended browser and screen reader support
    • Firefox version 47 and up with NVDA
    • Internet Explorer version 8 and up with Jaws
    • Safari with Voiceover
  • Additional contextual information for elements
  • Support for keyboard only users

When you're on a feedback page and have a feedback response selected, you'll be able to use the arrow, J, and K keys to:

  • Navigate up and down feedback items & scroll within the details panel.
  • Switch the focus between both the list and the details

The first time that you log into your Usabilla account you'll be prompted with the keyboard controls. For reference, we've added a screenshot down below with the keyboard control introduction modal.

The best testers for accessibility are our users. Any feedback for improving the accessibility is much appreciated. We would really appreciate it if you could include the following information when contacting us regarding accessibility:

  • Which browser and version are you using?
  • Which screen readers are you using? (NVDA, Voiceover, Jaws, etc)
  • Which automated tooling are you using? (Axe, etc.)
  • Which WCAG standard or guideline does it concern?