Learn how you can map GetFeedback questions and data to Zendesk fields.
Zendesk Mappings don’t support Picture Choice or Polar Choice (Like/Dislike) questions.
| GetFeedback Question Type | Zendesk Field |
| NPS | Number, Decimal, Drop-down, Text |
| CSAT | Number, Decimal, Drop-down, Text |
| CES | Number, Decimal, Drop-down, Text |
| Key driver | Number, Decimal, Drop-down, Text |
| Multiple choice (single selection) | Drop-down, Text, Multi-line |
| Multiple choice (multiple selection) | Multi-select, Text, Multi-line |
| Rating | Number, Decimal, Drop-down, Text |
| Multiple choice grid (single choice) | Drop-down, Text, Multi-line |
| Short answer | Text, Multi-line |
| Ranking | Text, Multi-line |
| Slider | Number, Decimal, Text |
| Rating grid | Number, Decimal, Drop-down, Text |
| Other open text description | Text, Multi-line |