View your mappings history to see if your mappings have failed and learn how to resolve the issue. You can use the mappings history to test your mappings before launching a survey or to find out why survey data isn’t appearing on a ticket.
To view any failed mappings:
These are the recommended actions to resolve Zendesk mapping failures.
|Mapping error||Description||Suggested action|
|Failed connection||The API token for the Zendesk connection is invalid.||Enter a new API token for your Zendesk connection.|
|Ticket already closed||The Zendesk ticket is closed and can't be updated with survey data.||End survey access earlier when creating your Zendesk Automation.|
|Missing connection||The live survey isn't connected to Zendesk.||Add a live connection for your survey.|
|Wrong data type||Data was mapped to a field that uses a different data type (ex. Mapping short answer to a number field).||Map to a field that accepts the correct data type.|
|Ticket not found||GetFeedback can't find the ticket used for the mapping.||Use the same connection to send your survey and map responses.|
|Ticket missing from response||The ticket ID wasn't included as a placeholder when sending the survey.||Include the ticket ID when sending your survey using a link.|
|Unknown||The error cause can't be determined.||Contact email@example.com|