Integrate live chat in your feedback button. When creating your feedback form, you can let respondents leave specific feedback, give generic feedback, or use a custom option. You can use this custom option to integrate live chat.
You'll need the following to set up live chat in your feedback button:
To create your chat option:
Once the code has been edited to include your live chat script, add it to your website.
The steps below describe installing your code with Google Tag Manager. However, if you use a different tag manager, the same configuration applies.