Each GetFeedback plan includes a number of responses per month or year (depending on your subscription period). Unused responses don’t roll over to the next period.

If you reach or exceed your response limit, we'll send you a warning before and after you reach your survey response limit. Your account and surveys will stay active, and we'll continue to collect and store those additional survey responses.

If you’d like to unlock those responses, you can purchase additional survey responses with help from the Sales team at

TIP! If you’ve received survey responses in excess of your response limit, and you’ve since unlocked them, you’ll want to sync responses to Salesforce to make sure your Salesforce data is up to date.