Welcome to the new GetFeedback experience. Our redesigned dashboard makes it easier than ever to manage your feedback channels, analyze user insights, and customize your data collection. This guide provides an overview of the interface and the core feedback types available to you.
The Home page is your mission control for the product. From here, you can create and manage new buttons and forms.
When you select 1 of the 3 main tabs (Feedback Button, Targeted Form, or Embedded Form), you see a list of all existing forms of that type.
GetFeedback Digital offers 3 primary ways to capture the voice of your customer.
A floating button that sits quietly on the edge of your website. It lets visitors share their thoughts at any time, providing you with a constant stream of always-on feedback without interrupting the user journey. Learn how to set up a Feedback Button.
These are proactive forms triggered by specific user behaviors—such as time spent on a page, scroll depth, or exit intent. They are designed to ask the right questions at exactly the right moment to capture high-context insights. Learn how to create a Trigger-based Form.
Unlike pop-ups or floating buttons, these forms are built directly into the content of your page (e.g., at the end of a help article). They collect responses seamlessly without disrupting the visual experience of your site. Learn how to set up an Embedded Form.
Ready to start listening? Click the Create button at the top of your dashboard to launch your first feedback channel. Or explore our specific guides: