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Introducing Momentive: Our new company name

momentive logoSurveyMonkey (SVMK Inc.) is now Momentive—bringing the best of humanity and technology together to shape what's next. See our brand-new corporate site at momentive.ai
TIP! The SurveyMonkey product and site is not changing—and your login and account details are not changing.

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What’s Momentive?

On June 9th, 2021 our company name SurveyMonkey (SVMK Inc.) changed to Momentive, and we introduced a brand-new corporate site at momentive.ai!

Momentive is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Our products under Momentive, including GetFeedback, SurveyMonkey, and Momentive solutions for market research, empower ​decision-makers at 345,000 organizations worldwide to shape exceptional experiences.

More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, our vision is to raise the bar for human experiences by amplifying individual voices.

The SurveyMonkey product is not changing.

 

What’s changingWhat’s not changing
Our new corporate brand is transitioning to Momentive at momentive.aiTo access our SurveyMonkey product, you’ll still log into surveymonkey.com
New Facebook, Twitter, YouTube channels highlight how our solutions empower organizations to act on data and insightsExisting social channels will remain live to provide product-specific content
Market Research Solutions is now called MomentiveMomentive products will continue to use their product-specific names—SurveyMonkey for our surveys product, and GetFeedback for our CX solutions. Other product names include SurveyMonkey Audience, Wufoo, Apply, and TechValidate.
Our company logo and brand assetsMomentive products will continue to use their product-specific logos
Our Nasdaq ticker symbol is changing from SVMK to MNTV on June 15, 2021Any holdings you have—the stock ticker symbol will automatically update on June 15, 2021

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How does this impact my account?

All your login and account details are the same, and the SurveyMonkey product is not changing.

Does this change how I reach out to support?

No, you’ll contact and work with the same support teams you do today. We’re ready to help you reach your goals with our products.

Is my Customer Success Manager changing?

No, you’ll continue to be supported by our dedicated team of Customer Success Managers. If you have specific questions you’d like to discuss, please feel free to contact your Customer Success Manager or Customer Success team.

Our email addresses haven’t been updated yet, and we’ll let you know before they do.

Will the contracting entity be changing?

Yes, effective July 1, 2021, the names of our contracting entities will be changing as follows:

  • SurveyMonkey Inc. will become Momentive Inc.
  • SurveyMonkey Europe UC will become Momentive Europe UC
  • SurveyMonkey Brasil Internet Eireli will become Momentive Brasil Internet Eireli
Will I need a new contract?

No, there are no immediate changes or required updates to your existing contract with SurveyMonkey.

If you’re an Enterprise customer, over the coming weeks, the Customer Success team will communicate any changes to our corporate entity name, vendor forms, and other relevant billing adjustments.

If you have any questions or concerns in the meantime, please contact your Customer Success Manager or customersuccess@surveymonkey.com

How do I get a new vendor form or W9?

Please note, only the name of our company will change. All other details (our registration number, VAT, address and bank information) will remain the same.

If needed, please update our vendor name from SurveyMonkey to Momentive Inc or Momentive Europe UC, as applicable, in your organization’s records starting July 1, 2021. If your Enterprise team requires a revised form, please contact our renewals team at renewals@surveymonkey.com

Do I need to resubmit my tax exemption form for approval?

No, you don’t need to resubmit your tax exemption form. You’ll make the change to the new company name when you submit a renewal certificate in the future.

Will the name of the invoice I receive change?

Yes, effective July 1st, 2021, the company name on the next invoice you receive will change to Momentive Inc. or Momentive Europe UC, as applicable. For new customers, this may be your first invoice, for existing customers this may be your upcoming renewal invoice. However, all other details will remain the same, including our address, bank details and product names on the invoice.

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Why are we making this change?

We have 20+ years of expertise designing powerful, intuitive technology that allows you to launch end-to-end programs so you can start surfacing insights you need, and surveys represent a piece of that. We wanted a name that better captured our focus on agile experience management and insights solutions—solutions that empower people to use data and insights to make decisions at crucial moments.

The name Momentive conjures up images of speed and agility, movement and motion. It captures our unique ability to bring the best of humanity and technology together to shape what’s next.

Momentive puts people at the center of our technology, amplifying voices to accelerate progress, tap into curiosity, get fresh perspectives, and make tough calls. Our AI-powered solutions deliver insights into your hands in hours or days, not weeks or months. Our products are built for speed and agility, so you can confidently reshape your customer experience, your product, your organization, or your industry.

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What solutions do you offer?

We offer purpose-built solutions for every decision-maker in your organization so you can shape exceptional experiences. You’ll find comprehensive programs, including:

ProgramDescription
Market InsightsUnderstand your market deeply with accurate insights delivered in hours, not months
Brand InsightsElevate your brand by identifying what truly resonates with your audience
Customer ExperienceDeliver memorable customer experiences that set you apart from the competition
Employee ExperienceUnderstand and engage employees to build a better, more diverse workplace
Product ExperienceLearn what your users really think in order to build products your customers love
TIP! For more information, visit our brand-new corporate site at momentive.ai

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SurveyMonkey (SVMK Inc). is now Momentive—bringing the best of humanity and technology together to shape what's next. See our brand-new corporate site at momentive.ai

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