Oracle Eloqua Integration

Select a survey. The survey you select should contain questions that collect the contact information you want to sync with Eloqua. At minimum your survey needs to collect an email address. The integration looks for existing contacts in Eloqua by email address and creates a new contact if none is found.

By default this step creates a new SurveyMonkey collector, but you have the option to select an existing one.

Map a survey field to an Eloqua contact fields by clicking Add a Mapping Row. For example, select the survey question that asks for an email address and map it to Email Address. Continue to add mappings until you've mapped all contact fields.

If you want to map a static value to your contact each time a response comes in, click Add Mapping Row in the Hidden Field Mappings table, enter your value, and select which field to map it to. For example, if your survey is used to collect contacts interested in a particular product, you can enter that product's name or code and map it to Product/Solution of Interest. You can add as many hidden mappings as needed.

If you want your survey to let existing contacts update their information, click Overwrite existing fields when mapping. If you don't select this option, when an existing contact fills out your survey, we'll only fill in contact fields that previously had no stored information.

You can save survey metadata and responses in a custom data object (CDO). You can edit your CDO's name, field labels, and the data type for the field. By default, all survey metadata is included in your CDO. To remove a particular metadata field, click the trashcan icon next to it.

To map survey responses to a CDO, click Add CDO Field and select the question you want to map.

You can batch your syncs and SurveyMonkey will periodically sync new responses to your contacts rather than syncing once per response. Batching syncs save on API calls but delays data up to thirty minutes.

Select the survey you'd like to send email invites for. By default this step creates a new SurveyMonkey collector, but you have the option to select an existing one.

By default, your Eloqua contact fields for email, first name, and last name are already mapped to SurveyMonkey for you. You don't need to do anything unless you'd like to remove a field, change the mapping, or map to a custom data field.

At minimum you need to have an email address mapped to SurveyMonkey so we can send your survey. You can map up to six custom data fields by clicking Add Mapping Row.

Use the hidden field mapping table if you want to set a static value and pass it to a contact field in SurveyMonkey.

If you want to use the survey data to update your contacts, map your survey's fields to your Eloqua contact fields by clicking Add a Mapping Row. For example, select the survey question that asks for a company and map it to Company. Continue to add mappings until you've mapped all necessary contact fields.

If you want to map a static value to your contact each time a response comes in, click Add Mapping Row in the Hidden Field Mappings table, enter your value, and select which field to map it to. For example, if your survey is used to collect contacts interested in a particular product, you can enter that product's name or code and map it to Product/Solution of Interest. You can add as many hidden mappings as needed.

You can save survey metadata or responses in a new or existing custom data object (CDO). By default, all survey metadata is included in a new CDO. You can edit your CDO's name, field labels, and the data type for each field. Remove a field using the trashcan icon.

If you want to map survey responses, click Add CDO Field and select the question you want to map.

Batch syncs from SurveyMonkey: SurveyMonkey periodically syncs new responses to your contacts rather than syncing once per response. Batching syncs save on API calls but delays data up to thirty minutes,

Automatically move contacts to the next campaign step: When selected, all contacts move directly through to the next step of your campaign regardless of if they ever respond to your survey. Otherwise, contacts only move to the next step when they've completed your survey.

We will continue to support this integration until your current contract period ends. However, we will not renew the Eloqua integration upon your upcoming contract renewal date, and it will no longer be available for use after your current contract period ends.

The SurveyMonkey integration team will review all the reported issues during your current contract period. We are committed to addressing issues that do not have a workaround or prevent your use of the integration through the end of your current contract period. Please contact your respective customer success manager or email us at eloqua-support@surveymonkey.com to request additional support.

All of your SurveyMonkey data will remain accessible in the SurveyMonkey platform. Any existing synced response data into Eloqua and objects will remain intact; however, any new responses will no longer be synced. The integration capabilities will only work until your current contract period ends

During your current contract period, you can request support from your respective customer success manager or email us at eloqua-support@surveymonkey.com. All issues will be reviewed. However, we will commit to fixing only critical issues as defined above.

While SurveyMonkey will no longer provide native integration to Eloqua, several potential solutions could support data sharing and workflow automation between SurveyMonkey and Eloqua. These platforms to connect multiple solutions include the following:

At the end of your current contract, any users who have not uninstalled the SurveyMonkey Eloqua integration will no longer be able to add the SurveyMonkey component to Campaigns. While it is optional to uninstall the integration, uninstalling the integration may prevent future confusion when creating or editing any Eloqua campaigns.

No. As of Dec 31, 2022, we stopped selling this as add-on to all customers.