In this article
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You can use SurveyMonkey's integration with Zendesk let's you send SurveyMonkey surveys to your Zendesk customers. If you're a Zendesk Administrator, you can also use the integration to save survey data in custom fields on contacts.
Install the integration from our App Directory
Zendesk Agents and Administrators can quickly send surveys to any customer list.
To send a survey:
Only Zendesk Administrator can map survey data to contact fields. Agents do not have access to this feature.
You can store your survey responses in custom user fields on your contacts. Zendesk will store the most recent responses for customers who take your survey more than once. There are two ways you can choose to map: