The SurveyMonkey Zendesk integration allows you to:
To install the SurveyMonkey app:
You can limit which agents see this app by clicking Enable role restrictions? and selecting the appropriate role.
Zendesk Agents and Administrators can quickly send surveys to any customer list.
To send a survey:
You can use SurveyMonkey and Zendesk together to trigger instant feedback with SurveyMonkey customer satisfaction surveys.
To send a SurveyMonkey survey to Zendesk customers when their ticket has been marked as Solved: