m
  • Understanding Your Results ÿ
  • Individual Responses ÿ
  • Charts & Data Tables ÿ
  • Filters & Reports ÿ
  • Exporting & Sharing Results ÿ
  • Benchmarks ÿ
  • How to Analyze Survey Results

    View your results from the Analyze Results section of a survey. You can see a summary view of your data; browse individual responses; create custom charts; use filters to focus on specific data views and segments; and easily download your results in multiple formats.

  • Analyzing Text Responses

    Find insights and trends in your text responses by tagging responses, creating a word cloud, or automatically detecting the sentiment behind each response.

  • Sentiment Analysis

    Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying.

  • Quizzes

    Turn any survey into a quiz by adding quiz questions! When people answer a quiz question, you can tell them whether they got the answer right, or keep their scores to yourself. When you analyze your results, you'll get overall score statistics, and individual scores for each person that took the quiz.

  • How is my data reported?

    The Analyze Results section of a survey shows the raw survey responses, as well as summary info with charts and trends. The way your survey responses are displayed depends on the types of questions you ask in your survey.

  • Viewing Individual Responses

    To view how a particular respondent answered your survey, click the Individual Responses tab in your survey results. At the top of each response, you'll see some respondent metadata, which is outlined in this article.

  • Survey Response Statuses

    A survey response is one respondent's submission of a survey, whether they completed the survey or only partially completed it. In the Individual Responses tab of your survey results, each response has one of the following statuses: Complete, Partial, Disqualified, or Over Quota.

  • Tracking Respondents

    To match each response with the person that submitted it, use a tracking method before sending a survey. With an Email Invitation Collector, you can check if a respondent has responded, opted out, or bounced from the Recipients section.

  • Making Responses Anonymous

    To collect anonymous responses, edit the collector options to disable IP address tracking and email address tracking before sending out your survey. You need to edit each of the collectors you have for the survey separately to make sure all your survey results are anonymous.

  • Does each respondent get assigned a response ID?

    Our system assigns a unique response ID number to each survey response.

  • Respondents Skipped Required Questions

    When you analyze your results, you may see that some respondents skipped required questions. The respondent may have exited the survey early, skip logic may have skipped the respondent past the question, or the respondent may have taken the survey before you added the required question.

  • Missing Survey Responses

    Responses are recorded in the Analyze Results section of your survey. Read these tips if you think you're missing some responses.

  • Responses Are Out of Order

    When you view individual responses in the Analyze Results section, responses are ordered by Last Modified (date and time). In contrast, when you export responses data in XLS, SPSS, or CSV format, responses in the spreadsheet are ordered by start date.

  • Viewing a Specific Comment in the Analysis

    From the Individual Responses tab, view a respondent's specific comments. From the Question Summaries tab, click Responses to see a list of open-ended comments.

  • Chart Types

    You can choose one of several chart types for each of your questions and customize the chart and data table for a question. The chart types available depend on the question type.

  • Customizing Charts and Data Tables

    Charts, data tables, and basic statistics can be created for all closed-ended survey questions. Edit the display options to fine-tune the way your data displays—combine or hide answer choices or edit chart colors or labels.

  • Exporting Charts

    Create custom charts of your data and download them to your computer or share them online.

  • Percentages Don't Add Up to 100%

    Response percentages may not add up to 100% due to rounding. Response percentages may exceed 100% if the question allows respondents to select multiple answers.

  • Tagging Responses

    Create tags to categorize responses on questions with open-ended responses.

  • Crosstabs

    Crosstab reports let you choose questions and answer choices to display in a data table for easy comparison across multiple questions, and share them with other people.

  • How Averages are Calculated

    Ranking, Matrix/Rating Scale, Multiple Choice, Multiple Textboxes, and Slider questions calculate an average or weighted average. See each question type article for details on how the results for each question type are calculated in the Analyze Results section.

  • Can I assign numerical values to answer choices?

    Display basic statistics to see the minimum, maximum, mean, median, and standard deviation for a question. You can also assign numerical values to answer choices for some question types.

  • Statistical Significance

    Turn on statistical significance while adding a Compare Rule to a question in your survey. Examine the data tables for the questions in your survey to see if there are statistically significant differences in how different groups answered the survey.

  • Data Trends

    Use Data Trends to assess how responses have changed over time. Send the same survey multiple times and see how responses compare.

  • Basic Statistics

    Basic statistics show you the minimum, maximum, mean, median, and standard deviation for a closed-ended question. Basic statistics appear in a separate data table below the question chart

  • Word Cloud

    Use the would cloud to see a visual representation of the most common words and phrases from your survey responses.

  • Combining or Hiding Answer Choices

    You can combine or hide answer choices in a chart for closed-ended question types with a single answer choice allowed.

  • Filtering Survey Results

    Filter rules allow you to break down your survey results and focus on specific parts of your data.

  • Creating Views

    A view is snapshot of your survey data made up of any rules that you apply to your survey results. You can create a Saved View to easily see sections of your data at any time, without having to recreate them.

  • Comparing Survey Results

    Compare rules let you choose two or more answer options from a single question and view them as a side-by-side comparison.

  • Show Rules

    Use show rules to focus on specific parts of your survey results.

  • Excluding Respondents who Skipped Questions

    Exclude respondents from survey results who skipped particular questions. Create a Filter by Question and Answer and select every answer choice—this removes respondents who didn't answer the question.

  • Sentiment Analysis

    Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying.

  • Filtering by Open-Ended Comments or Text

    You can Filter by Question and Answer to filter textboxes or comment boxes by specific words or phrases.

  • Sharing Survey Results

    Learn how to share your survey results, depending on how much access you want to give to other people and how much you'd like to customize your presentation.

  • Shared Data Pages

    Create shared data pages to share your survey results and charts online. You can control who can access your shared data page and what data you want to include.

  • Results Dashboards

    Create a customizable dashboard to present your survey results and insights. Add charts and text, then share your dashboard with anyone.

  • Export Examples

    We have several export examples available if you want to see how an export looks before downloading. At this time, examples are available in English only.

  • Exporting Survey Results

    Export survey data to download an offline copy of your survey results. There are several export formats: PDF, PPT, XLS, XLS+, CSV, and SPSS

  • XLS (Excel) Exports

    Export your survey results to an Excel spreadsheet. The Summary Data export includes data tables with response counts and percentages per question. The Responses Data export breaks down results by respondent.

  • PDF Exports

    Export your survey results as a PDF with charts and data tables. PDF exports are ideal for printing and sharing since they require no additional analysis or editing. Export all results or the results of an individual question or respondent.

  • PPT (PowerPoint) Exports

    Export your survey results as a PowerPoint presentation to share with your friends or colleagues. The export includes charts and data tables.

  • CSV Exports

    Export your survey results to a CSV spreadsheet. The All Summary Data export includes data tables with response counts and percentages per question.

  • SPSS Exports

    Export your survey results to an SAV file to use in SPSS, a popular computer program used for statistical analysis.

  • Google Add-Ons

    Use the SurveyMonkey for Google Forms add-on to import your form into a SurveyMonkey survey. Use the SurveyMonkey for Google Sheets add-on to import your survey results directly into Google Sheets.

  • Troubleshooting Exports

    Many formatting issues are resolved by using the Text Import Wizard to open a CSV. Format cells to change the date or number format.

  • Exporting an Individual Question

    You can download the chart and data of an individual question. Click Export from the top-right of the question in the Question Summary tab.

  • Crosstabs

    Crosstab reports let you choose questions and answer choices to display in a data table for easy comparison across multiple questions, and share them with other people.

  • File Upload Question

    The File Upload question lets respondents attach files to their response.

  • Where do my exports go after I download them?

    Your browser should should save exports you've downloaded in your computer's Downloads folder.

  • Export Won't Download or Open

    Read this article if you're having issues downloading or opening your export. You may need to enable pop-ups, disable anti-virus software, or add SurveyMonkey domains to your whitelist so they are not blocked by your firewall.

  • Viewing Benchmarks in Survey Results

    Benchmarks allow you to compare your survey results to others who used the same Question Bank questions as you. The Benchmarks menu appears if at least one Question Bank question used in your survey has an available benchmark.

  • How to Buy Benchmarks

    Benchmarks give context to your survey results by allowing you to compare your results to others who used the same Question Bank questions as you. You can buy benchmarks for specific comparison groups in our benchmarks store.

  • Net Promoter® Score (NPS)

    When you use our pre-built NPS template or question type, we'll calculate your score automatically so you can easily see if your Promoters outweigh your Detractors.

  • Benchmarkable Questions & Templates

    You can create a survey to benchmark by using Question Bank or our expert-certified templates. The benchmark icon indicates whether a question or template is benchmarkable.

  • Benchmark Data

    Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.

  • Employee Engagement Survey Templates

    We have a great benchmarkable survey template devoted to employee engagement. You can find more employee surveys by browsing survey templates in the Human Resources category.