Multi-survey analysis is only available to some customers on Advantage Annual plans and higher in the US Data Center. The feature is shown in English only.
Analyze multiple surveys in one place and track results from one or more surveys over time. You can:
There are a few required permissions to view and create workspaces.
Here are some tips to help you build surveys for your dashboard.
To create a multi-survey dashboard:
You can add surveys to your multi-survey analysis dashboard at any time. To add surveys:
Here are some tips to help you build a useful multi-survey analysis dashboard.
Once you create your dashboard, you can make a few changes. You can:
You can review the responses for all questions included in your dashboard. To review responses, expand the tray on the right side of your dashboard. Select a response to view all of the answers the respondent left on your survey.
Tiles are the building blocks of your dashboard. You can create and customize charts using tiles, and rearrange them to compare, contrast, and combine your data.
There are several tile types you can use:
Tile type | Description | Supported question types | Available chart types |
NPS | Visualize Net Promoter® Score (NPS) over time. View the score distribution between Detractors, Passives, and Promoters, or show the single score on your dashboard. | Net Promoter Score (NPS) | Line chart Vertical bar chart Pie chart Single score |
Average score CSAT % | Track the average score across rating and matrix questions. View how the score has changed over time, or view how many people chose each option. This tile works great for Customer Satisfaction (CSAT) style questions. | Rating | Line chart Vertical bar chart Pie chart Single score |
Choice | Review responses from questions where survey takers had to choose a single or multiple options. View the distribution of answers to see how many people chose each option. You can merge answers in the chart if they use the same question text, or you can show each answer option separately. | Checkboxes Multiple choice Dropdown Best Worst Scale | Horizontal bar chart Pie chart Line chart |
Open text answers | Show open text responses in a list view. The most recently submitted responses display at the top of the list. | Comment Box Single Textbox Multiple Textboxes | List view |
Slider | Analyze results from the Slider question type. Track scores over time, or show just the average score. | Slider | Line chart Single score |
Ranking | View results from your Ranking questions. Choose to arrange the X axis from lowest to highest value or highest to lowest value. | Ranking | Vertical bar chart |
Any | Show results from any supported question type. Your visualization options will change depending on the question types you include. | Any question type supported in multi-survey analysis | Line chart Vertical bar chart Pie chart Horizontal bar chart |
Here are some tips to get great visualizations using the Any tile.
The visualization options for each chart depend on the chart you choose and the data in your responses. You may not be able to select all visualization options for each tile.
To add a tile to your dashboard:
Repeat these steps to add more tiles to your dashboard.
You can edit the title and description, change the visualization, and change the questions in your tile at any time. You can also delete a tile to permanently remove it from your dashboard.
You can’t change a tile’s type after adding it to your dashboard. To change the tile type, delete the tile and create a new one.
To edit a tile:
To delete a tile:
The tile is removed from your dashboard.
Rearrange your tiles to compare, contrast, and combine your data. You can put the most important visualizations at the top of your dashboard, or even put related tiles next to each other.
To rearrange tiles, drag a tile to a new spot on your dashboard. You can place tiles above, below, or next to other tiles. You can place up to 2 tiles next to each other.
TIP! Place 2 tiles that visualize the same data point next to each other. This makes it easy to compare results at a glance.
Filters apply to all tiles on your dashboard. To add a filter:
TIP! In Average score, Single choice, and Multi-choice tiles, you can select an answer option to filter the dashboard by that answer.
By default, your multi-survey dashboard shows results from the first to last date your surveys collected responses.
To view a different date range, select Date Range, then select a date range for your dashboard. Or, use the date fields to select a custom date range.
Some tiles will have a Breakdown By option. Use this option to break down the chart by other questions. This helps you understand how the chart data correlates to responses from other survey questions.
You can export a single chart as a PNG at any time.
If you’ve applied filters to your dashboard, your export will show the filtered data. Remove the filter to export the original data.
To export a chart: