- Integrations
- SurveyMonkey Audience
- SurveyMonkey Contribute
- SurveyMonkey Engage
- SurveyMonkey CX
- Market Research Solutions
- Microsoft Teams Integration
SurveyMonkey's integration with Microsoft Teams lets you create polls, surveys, or quizzes and collect data directly in Teams. You can also set up notifications to let the team know when there are new responses or comments.
- SurveyMonkey for Salesforce
The SurveyMonkey for Salesforce integration lets you automate workflows to trigger surveys and push survey data back to Salesforce records for in-context analysis.
- Microsoft Power BI Integration
SurveyMonkey's Microsoft Power BI integration lets you connect SurveyMonkey response data to Power BI Desktop. Power BI lets you create data models, visually display your data with charts and graphs, and create reports.
- OneDrive Integration
SurveyMonkey's Integration with Microsoft OneDrive lets you create and store a file of your survey or results in OneDrive where you can share them with others.
- Sending Surveys via Mailchimp
The integration lets you design a survey in SurveyMonkey and distribute it through a SurveyMonkey email template in Mailchimp.
- Tableau Integration
SurveyMonkey's Tableau integration lets you set up Extracts to export your response data to Tableau.
- Marketo Integration
You can create or update leads in Marketo based on contact information collected in SurveyMonkey, and attach survey response data to leads in Marketo. The Marketo integration is available as an add-on at an additional cost.
- Slack Integration
Our Slack integration lets you use slash commands to ask questions or interact with your other surveys directly from Slack.
- Oracle Eloqua Integration
The SurveyMonkey app for Oracle Eloqua lets you send surveys and sync data with Eloqua.
- HootSuite Integration
View your SurveyMonkey survey results, and send your survey through social media, directly from your HootSuite dashboard.
- Using Zendesk with SurveyMonkey
Use SurveyMonkey and Zendesk together to gain valuable insights through customer satisfaction surveys.
- Shopify Integration
SurveyMonkey's Integration with Shopify lets you send SurveyMonkey surveys to your Shopify customers.
- Eventbrite & SurveyMonkey
Invite your Eventbrite attendees to take a survey to gather feedback about your event.
- Buying Responses with SurveyMonkey Audience
Buy an Audience project if you need people to take your survey. You can target the types of people you want to hear from based on specific attributes, like country, gender, age-range, income, employment status, and more.
- SurveyMonkey Audience Design Guidelines
Follow these survey requirements and best practices to run a successful SurveyMonkey Audience project!
- How to Reach a Target Audience
When you buy responses you can choose from hundreds of targeting options or add screening questions to reach your target audience. If you use disqualification logic, you'll need to estimate a qualification rate so we know how many people to send your survey to.
- Audience Credits
Audience Credits let you pay for your SurveyMonkey Audience responses in advance. You pay one invoice upfront, then use credits to pay for individual projects. You can also use credits to pay for concept testing.
- Calculating the Number of Respondents You Need
To calculate the number of respondents you need (known as your sample size), use our sample size calculator or refer to our suggested sample sizes.
- Audience Custom Balancing
Custom balancing lets you customize the gender or age group you're targeting when buying Audience responses.
- Response Rate
Your response rate is the percentage of people who respond to your survey. In general, long or complicated surveys have a low response rate. Read our tips to ensure you're doing all you can to get the best response rate possible.
- SurveyMonkey Audience Policies
Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Acceptable Uses Policy to ensure that the content of your survey meets our requirements.
- SurveyMonkey Contribute
SurveyMonkey Contribute lets you earn rewards for completing surveys and donate to charity. To edit your SurveyMonkey Contribute account settings, sign in and click My Account from the upper-right corner of your dashboard.
- SurveyMonkey Audience for Academics
Professors, grad students, and undergrads use SurveyMonkey Audience to get the research respondents they need in a fraction of the time it used to take them. Read this article for information we've found to be helpful for those interested in running an academic research project with us.
- SurveyMonkey Contribute
SurveyMonkey Contribute lets you earn rewards for completing surveys and donate to charity. To edit your SurveyMonkey Contribute account settings, sign in and click My Account from the upper-right corner of your dashboard.
- SurveyMonkey Engage Overview
Get an overview of everything you can do with SurveyMonkey Engage!
- Engage: Uploading Contacts & Mapping to Filters
Add a list of employees including their custom information.
- Engage: Removing an Employee from a Survey
How to remove an employee from your Engage account.
- Engage: Pausing Surveys
How to pause your Engage program.
- Engage: Locating Missing Survey Invitations
Troubleshooting missing survey invitations.
- Engage: Custom Questions
Custom questions are those questions you write yourself.
- Engage: Creating Custom Filters
How to create filters to segment employee engagement results.
- Engage: Industry Benchmarks
Learn more about using Industry Benchmarks to compare your scores to other companies across industries.
- Engage: Data Exports
This article describes how to export survey-level data.
- Engage: Branding Your Account
Add your company logo and color to brand your Engage surveys
- Engage: Reviewing & Responding to Feedback
How to manage feedback from your employees.
- Engage: Team View
Provide managers with a view of their team’s engagement results.
- Engage: Adding New Employees to Your Account
How to add new employees to your Engage account.
- SurveyMonkey CX Overview
Get an overview of everything you can do with SurveyMonkey CX!
- CX: Salesforce Integration Overview & Setup Guide
Automatically sync responses data to contacts and leads in SFDC.
- CX: Opening & Closing Conversations
Managing your conversations with customers.
- CX: Using the Sharing Pin
Use the sharing pin to share an anonymized response.
- CX: Customizing the Thank You Page
Customize the Thank You page message and add a CTA.
- CX: Assigning Follow-Up Tasks
Designate colleagues to follow-up with survey respondents.
- CX: Sending Internal Notes to Users
Leave notes in Conversations for your colleagues to follow up on.
- CX: Overview of Revenue Impact
Use Revenue Impact to calculate a financial forecast for your business.
- CX: Using Conversation Templates
Create a templated response for customer outreach.
- CX: Using Custom Filters to Segment Data
Filter NPS results for deeper analysis of your customer segments.
- CX: Sending Messages to Survey Respondents
Use Conversations to connect with respondents and discuss the feedback they've provided.
- CX: Sentiment Notifications
How to create a sentiment-based notification for you, your team, and other partners in your organization.
- CX: Exporting Data
Download your CX data to a CSV file.
- CX: Tagging Responses
Learn how to categorize your responses using tags.
- CX: Custom Reports
Create shareable reports of your CX data.
- CX: Overview of Key Drivers
Use Key Drivers to understand the factors influencing your organization's NPS.
- CX: Overview of Analyze
Review, analyze, and take action on your NPS survey results.
- CX: Editing a Live Survey
Best practices when editing a live survey.
- CX: Sending Surveys in Multiple Languages
Use localization to translate and send your survey in multiple languages.
- CX: Pausing & Closing Surveys
How to pause or close a survey so respondents no longer have access.
- CX: Touch Rules
Limit how often you contact a customer.
- CX: Overview of Benchmarks
See how your NPS stacks up against similar companies.
- CX: Syncing Data to SurveyMonkey Core
Learn how to sync your CX data to a SurveyMonkey core account.
- CX: Sample NPS Questionnaire
An example NPS survey template for collecting a baseline NPS.
- CX: Best Practices for Sending Surveys
Learn the best practices for sending surveys, including when to send and how to set up survey emails.
- CX: Composing Custom Emails
Personalize your NPS email message.
- CX: Custom Filters & Custom Attributes
Improve your NPS analysis and get deeper insights by adding your custom data to CX
- CX: Importing NPS Data into CX
Learn how to import your existing SurveyMonkey or TechValidate NPS data into CX.
- CX: Triggering CX Surveys Using Our API
Step-by-step process on how to deliver surveys automatically using our API.
- CX: Uploading a CSV + Scheduling & Field Mapping
Learn how to upload a CSV, how to schedule the survey to be sent, and how to map fields as custom attributes and filters.
- CX: Deleting Customer Lists
Deleting and managing customer lists.
- CX: Delivering Surveys & Collecting Responses
Learn about the options for delivering surveys and collecting responses.
- CX: Reordering Custom Questions
Learn how to reorder the custom follow up questions.
- CX: End-Survey Experience
How to create a customized end experience for your survey.
- CX: Adding Key Drivers & Follow-Up Questions to Your Survey
How to add additional questions to your NPS survey.
- CX: Branding Your Survey
Add a logo and customize the colors on your survey.
- CX: Customizing the NPS Question & NPS Reason Question
Customize the NPS question and the NPS reason question for a tailored experience.
- CX: Adding Users
Learn how to add additional users to SurveyMonkey CX.
- CX: Resetting Your Password
Learn how to reset your password.
- CX: Customer Snapshot
Our Customer Snapshots are designed to give you an inside view on how best-in-class customers structure their CX program
- CX: What is NPS?
Learn more about what NPS is and how it's used.
- CX: Overview of User Roles
How to assign a role to a CX user.
- CX: Evaluation Checklist
Ensure your CX tool has everything you need to run an effective NPS program.
- CX: Deleting Responses
How to delete individual survey responses.
- Buying Responses with SurveyMonkey Audience
Buy an Audience project if you need people to take your survey. You can target the types of people you want to hear from based on specific attributes, like country, gender, age-range, income, employment status, and more.
- Audience Credits
Audience Credits let you pay for your SurveyMonkey Audience responses in advance. You pay one invoice upfront, then use credits to pay for individual projects. You can also use credits to pay for concept testing.
- Concept Testing
Expert Solutions help you quickly customize a concept test, collect quality response data from your target market, and receive presentation-ready reports.