Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.

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European customers can learn about where SurveyMonkey stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.

It's a good idea to disclose your privacy practices to your respondents. You can disclose your privacy practices on the introduction page of your survey. If you're conducting a survey for an organization with its own privacy policy, you can link directly to your organization's policy.

It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Policy and Security Statement for more details.

Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

Learn all about account and data ownership.

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Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Content Policy to ensure that the content of your survey meets our requirements.

Review the potential IRB guidelines for using SurveyMonkey as a tool to survey research participants.

Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.

Section 508 is a United States federal law that requires that all electronic and information technology used by the federal government be accessible to people with disabilities. You can use SurveyMonkey to create accessible surveys that are compliant with Section 508 standards.

HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your account or team.

You can ask respondents to agree to your consent statement or your privacy policy or practices before taking your survey. Use Skip Logic to disqualify respondents who don't consent to your terms.

SurveyMonkey understands the importance of accessibility on the web and empowers you to make surveys that are Section 508 and WCAG2 compliant. In this article, learn how you can create accessible surveys and how to use a screen reader to navigate SurveyMonkey surveys.

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