We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by SurveyMonkey. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.

Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.

Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

European customers can learn about where SurveyMonkey stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.

Learn all about account and data ownership.

Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

It's a good idea to disclose your privacy practices to your respondents. You can disclose your privacy practices on the introduction page of your survey. If you're conducting a survey for an organization with its own privacy policy, you can link directly to your organization's policy.

It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Policy and Security Statement for more details.

If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.

Please read this article for details about referencing SurveyMonkey in papers or articles.

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Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Content Policy to ensure that the content of your survey meets our requirements.

Review the potential IRB guidelines for using SurveyMonkey as a tool to survey research participants.

Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.

Section 508 is a United States federal law that requires that all electronic and information technology used by the federal government be accessible to people with disabilities. You can use SurveyMonkey to create accessible surveys that are compliant with Section 508 standards.

HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your account or team.

Please read this article for the contact information for our Digital Millennium Copyright Act (DMCA) agent.

You can ask respondents to agree to your consent statement or your privacy policy or practices before taking your survey. Use Skip Logic to disqualify respondents who don't consent to your terms.