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  • Protecting Your SurveyMonkey Account & Data

    Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

  • Account and Data Ownership

    Learn all about account and data ownership.

  • Data Collection & Privacy Best Practices

    Follow these best practices for limiting the personal information you collect in surveys and sharing how you intend to handle the data you collect.

  • Momentive and Privacy Rights

    Momentive is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our features help you to be compliant.

  • Your SurveyMonkey Data

    Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

  • Are my survey responses anonymous and secure?

    It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Notice and Security Statement for more details.

  • Avoiding Scams

    We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by Momentive. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.

  • Benchmark Data

    Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.

  • How to Opt Out or Unsubscribe

    You can manage the types of marketing emails you receive, the SurveyMonkey accounts that can send you survey invitations, emails you receive from SurveyMonkey Contribute, and the cookies we use.

  • Data Processing Agreements, Storage, and Transfers (EU)

    European customers can learn about where Momentive stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.

  • Can I ask for credit card details, SSNs, or other personal information?

    Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.

  • Momentive and IRB Guidelines

    Review the potential IRB guidelines for using Momentive as a tool to survey research participants.

  • Legal Center Pages

    If you have questions about our cookies, security, or terms, visit our Legal Center.

  • Customer Complaints & Dispute Resolution

    If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.

  • Citing Momentive or SurveyMonkey Audience

    Please read this article for details about referencing SurveyMonkey in papers or articles.

  • SurveyMonkey Audience Policies

    Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Acceptable Uses Policy to ensure that the content of your survey meets our requirements.