- Your Data
- Momentive Policies
- Legal Compliance
- Protecting Your SurveyMonkey Account & Data
Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.
- Account and Data Ownership
Learn all about account and data ownership.
- Data Collection & Privacy Best Practices
Follow these best practices for limiting the personal information you collect in surveys and sharing how you intend to handle the data you collect.
- How to Opt Out or Unsubscribe
You can manage the types of marketing emails you receive, the SurveyMonkey accounts that can send you survey invitations, emails you receive from SurveyMonkey Contribute, and the cookies we use.
- Momentive and Privacy Rights
Momentive is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our features help you to be compliant.
- Your SurveyMonkey Data
Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.
- Are my survey responses anonymous and secure?
It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Notice and Security Statement for more details.
- Avoiding Scams
We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by Momentive. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.
- Benchmark Data
Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.
- Data Processing Agreements, Storage, and Transfers (EU)
European customers can learn about where Momentive stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.
- Can I ask for credit card details, SSNs, or other personal information?
Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.
- Momentive and IRB Guidelines
Review the potential IRB guidelines for using Momentive as a tool to survey research participants.
- Legal Center Pages
If you have questions about our cookies, security, or terms, visit our Legal Center.
- Customer Complaints & Dispute Resolution
- Citing Momentive or SurveyMonkey Audience
Please read this article for details about referencing SurveyMonkey in papers or articles.
- SurveyMonkey Audience Policies
Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Acceptable Uses Policy to ensure that the content of your survey meets our requirements.
- Accessibility When Using SurveyMonkey
Momentive understands the importance of accessibility on the web and empowers you to make surveys that are Section 508 and WCAG2 compliant. In this article, learn how you can create accessible surveys and how to use a screen reader to navigate SurveyMonkey surveys.
- Adding a Consent Statement or Privacy Notice
You can ask respondents to agree to your consent statement or your privacy notice or practices before taking your survey. Use Skip Logic to disqualify respondents who don't consent to your terms.
- HIPAA Compliance & Momentive
HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your team.
- Momentive's DMCA Agent
Please read this article for the contact information for our Digital Millennium Copyright Act (DMCA) agent.