- Your Data
- SurveyMonkey Policies
- Legal Compliance
- Avoiding Scams
We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by SurveyMonkey. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.
- Benchmark Data
Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.
- Protecting Your SurveyMonkey Account & Data
Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.
- Data Processing Agreements, Storage, and Transfers (EU)
European customers can learn about where SurveyMonkey stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.
- Account and Data Ownership
Learn all about account and data ownership.
- Your SurveyMonkey Data
Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.
- Data Collection & Privacy Best Practices
- Are my survey responses anonymous and secure?
- Customer Complaints & Dispute Resolution
- Citing SurveyMonkey
Please read this article for details about referencing SurveyMonkey in papers or articles.
- About the Cookies SurveyMonkey Uses
- SurveyMonkey Audience Policies
Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Content Policy to ensure that the content of your survey meets our requirements.
- SurveyMonkey and IRB Guidelines
Review the potential IRB guidelines for using SurveyMonkey as a tool to survey research participants.
- Can I ask for credit card details, SSNs, or other personal information?
Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.
- Web Accessibility: 508 Compliance & WCAG2
Section 508 is a United States federal law that requires that all electronic and information technology used by the federal government be accessible to people with disabilities. You can use SurveyMonkey to create accessible surveys that are compliant with Section 508 standards.
- HIPAA Compliance & SurveyMonkey
HIPAA is a United States law that regulates the collection and handling of “protected health information” (PHI). Certain organizations called “covered entities” and their business associates are required to comply with HIPAA. You can collect PHI in surveys if you enable HIPAA features on your account or team.
- SurveyMonkey's DMCA Agent
Please read this article for the contact information for our Digital Millennium Copyright Act (DMCA) agent.