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  • Data Processing Agreements, Storage, and Transfers (EU)

    European customers can learn about where SurveyMonkey stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.

  • Data Collection & Privacy Best Practices

    It's a good idea to disclose your privacy practices to your respondents. You can disclose your privacy practices on the introduction page of your survey. If you're conducting a survey for an organization with its own privacy policy, you can link directly to your organization's policy.

  • Your SurveyMonkey Data

    Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

  • Avoiding Scams

    We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by SurveyMonkey. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.

  • Protecting Your SurveyMonkey Account & Data

    Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

  • Account and Data Ownership

    Learn all about account and data ownership.

  • Benchmark Data

    Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.

  • Are my survey responses anonymous and secure?

    It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Policy and Security Statement for more details.

  • Customer Complaints & Dispute Resolution

    If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.

  • Citing SurveyMonkey

    Please read this article for details about referencing SurveyMonkey in papers or articles.

  • About the Cookies SurveyMonkey Uses

    Cookies are small bits of data stored on devices (computer, mobile phone, tablet) that recognize repeat users. Each cookie expires after a certain period of time depending on what it's used for. We use cookies for several reasons, as explained in this article.

  • SurveyMonkey and IRB Guidelines

    Review the potential IRB guidelines for using SurveyMonkey as a tool to survey research participants.

  • SurveyMonkey Audience Policies

    Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Content Policy to ensure that the content of your survey meets our requirements.

  • Can I ask for credit card details, SSNs, or other personal information?

    Please do not create questions in your survey asking for credit card details, social security information, passwords, or similar types of information.