SurveyMonkey Help 

Privacy & Legal

  • Your SurveyMonkey Data

    Learn about how long we retain your surveys and data, data privacy and security, and where we store your data.

    Account Types and Account Ownership

    Learn all about account and data ownership.

    Protecting Your SurveyMonkey Account & Data

    Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

    Momentive and Privacy Rights

    Momentive is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our features help you to be compliant.

    Automatic Insights

    Automatic Insights are analysis features that use machine learning to process your survey results and give you helpful insights.

    Avoiding Scams

    We’ve become aware of scams such as job offers, fake coupons, or checks that say they’re sponsored by Momentive. These are not from us—they’re sent by scammers. Learn how to identify fakes and report scams like this so you and others can stay safer online.

    Data Collection & Privacy Best Practices

    Follow these best practices for limiting the personal information you collect in surveys and sharing how you intend to handle the data you collect.

    Data Processing Agreements, Storage, and Transfers (EU)

    European customers can learn about where Momentive stores customer data, Data Processing Agreements (DPA), and the EU-US Privacy Shield and Swiss-US Privacy Shield.

    Are my survey responses anonymous and secure?

    It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Notice and Security Statement for more details.

    SurveyMonkey Audience Policies

    Get links to SurveyMonkey Audience privacy, confidentiality, and legal information, learn what to do if your survey contains potentially offensive content, and review the Acceptable Uses Policy to ensure that the content of your survey meets our requirements.

    Benchmark Data

    Benchmark data comes from SurveyMonkey customers who used Question Bank questions in their surveys. You can opt out or exclude your data from benchmarks.