- Issues Taking Surveys
- SurveyMonkey Contribute
- Editing Survey Responses
You can allow people who take your survey to edit their responses either while completing the survey or after they submit it. Survey creators can edit survey responses for a respondent from the Individual Responses tab.
- Matrix Answers Disappear or Deselect Automatically
When the Forced Ranking option is enabled on a Matrix/Rating Scale question, the previous answer will disappear if a respondent tries to choose the same column choice for a different row.
- Why aren't buttons showing to select an answer?
A network or firewall may be blocking some SurveyMonkey domains. You can add SurveyMonkey domains and subdomains to your whitelist so they are not blocked.
- Why does the survey time out or not fully load a page?
If a survey design is very long with many questions, answer choices, or images on a single page, this may cause issues with loading time.
- Can a survey be saved and finished later?
The survey creator needs to edit the Collector settings to allow respondents to edit their responses. Then respondents can complete a portion of the survey and return later to finish the rest.
- Survey Link Doesn't Work
If you're trying to take a survey but the link doesn't work, read these troubleshooting tips.
- Can a respondent fill out the same question or page multiple times?
You can allow respondents to take a survey more than once or copy questions so respondents can fill out as many as they need. If those options don't meet your needs, Wufoo might be right for you.
- Why are answers already selected when I try to take a survey?
The survey settings allow responses to be edited. Please contact the survey creator who can disable editing.
- Finding a Survey
To take a survey online, you need the survey link. Contact the survey creator or the person who asked you to take the survey. To find a survey you created (or a survey that was shared with you), log in and go to the My Surveys page of your account. Use the search bar to find your survey by name.
- Survey Design & Character Limits
A list of survey design and character limits you may encounter while creating or taking a survey.
- Why do some questions have square buttons while others have circles?
The shape of the button determines how many answer choices a respondent is allowed to select.
- Are my survey responses anonymous and secure?
It's up to each survey creator to decide to collect responses anonymously or to capture respondents’ personal information. URLs beginning with https:// are sent via SSL encryption. Read our Privacy Policy and Security Statement for more details.
- How do I know my responses were recorded?
Your responses are recorded whenever you advance to the next page or click Done to finish your survey.
- SurveyMonkey Contribute
SurveyMonkey Contribute lets you earn rewards for completing surveys and donate to charity. To edit your SurveyMonkey Contribute account settings, sign in and click My Account from the upper-right corner of your dashboard.