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  • Signing Up ÿ
  • Payments & Charges ÿ
  • Login & Password ÿ
  • Managing Your Account ÿ
  • Teams and Collaboration ÿ
  • Survey Services ÿ
  • How to Sign Up or Upgrade

    To sign up free, go to our Plans & Pricing page and choose the free plan. To sign up for a paid plan, go to our Plans & Pricing page and choose a plan type. When we receive and process your payment, your account is upgraded and you'll have access to paid features.

  • SurveyMonkey Plans

    Your plan type and seat type determine the features your account has. We have one free plan with limited features and several paid plans with more advanced features. Here's an outline of some of the main differences between them.

  • Monthly Payment Option

    A monthly plan is a great option if you don’t want to pay for a whole year at once —you can pay and renew month to month. Monthly plans only include 1,000 survey responses per month, and additional responses cost extra.

  • Discounts & Coronavirus Resources

    We offer discounts to some nonprofits, students, and educators who are eligible. The discounts we have available differ depending on the country you're located in.

  • SurveyMonkey Mobile Apps

    Learn more about the three mobile apps SurveyMonkey has available for download.

  • Allow List Information for SurveyMonkey

    If you're having trouble accessing SurveyMonkey or not receiving emails from us, we recommend adding our domains and IP addresses to your allow list (sometimes known as a whitelist).

  • Downgrading to a Free Plan

    If you miss a payment or cancel auto-renew before your next billing date, your account will downgrade to a free plan. To send surveys with paid features or to view and export all data, you’ll need to upgrade to a paid plan again.

  • Teams

    If you need more than one SurveyMonkey account for your organization, sign up for a team. Team plans offer consolidated billing, seat management, a Library with shared images and templates, and collaboration features that help your team work together to create, send, and analyze surveys.

  • Payment Methods

    Payment methods available depend on the plan type, billing country, and what you're buying. Whenever you're making a purchase, you'll see a list of all the payment methods available after you choose the country on the checkout page.

  • Your Billing Details, Invoices, & Payment History

    From the Billing Details tab in My Account, you can access your upcoming invoices to be paid, check your next billing date, print out your paid invoices, edit your payment and billing information, and add a billing contact for your account.

  • Auto-Renew

    Paid plans are subscriptions that auto-renew by default to ensure you don't lose access to paid features at your next billing date. If you decide you don’t want to keep your paid plan active after your next billing date, you can cancel auto-renew.

  • Why was I charged again?

    Your plan may have auto-renewed, you may have exceeded your monthly 1,000 response limit, or new users may have joined your team.

  • Monthly Payment Option

    A monthly plan is a great option if you don’t want to pay for a whole year at once —you can pay and renew month to month. Monthly plans only include 1,000 survey responses per month, and additional responses cost extra.

  • Audience Credits

    Audience Credits let you pay for your SurveyMonkey Audience responses in advance. You pay one invoice upfront, then use credits to pay for individual projects. You can also use credits to pay for concept testing.

  • European Union Subscription Cancellation Policy

    If you're located in one of the European countries listed in this article, you have a right to cancel your new, paid subscription within 14 calendar days for a refund.

  • Payment Processing Times

    You'll have access to paid features once we receive your payment. Processing time depends on the payment method you used and can vary by bank and country.

  • Setting Up SurveyMonkey as a Vendor

    Learn how to set SurveyMonkey up as a vendor or supplier for your organization.

  • PayPal Payments

    PayPal is only available as a payment method in some countries. The best way to know if you can use PayPal is on the checkout page after you choose your billing country.

  • Credit Card Payments

    Read this article if you're having issues with your credit card payment.

  • How to Pay by Invoice

    If you'd like to be emailed an invoice to pay rather than be automatically charged at your next billing date, you can pay by invoice. Invoicing is available for annual plans only.

  • Billing Currency

    The currency you’re charged in depends on the billing country where your payment method is located. Before you complete a payment, we make sure to clearly display your billing currency right above the Confirm or Pay button.

  • Team Billing

    Learn all about how billing works for teams. The Primary Admin of a team is in charge of the consolidated billing for all accounts on the team.

  • Canceling or Deleting Your SurveyMonkey Account

    To cancel a paid subscription, go to your Billing Details from My Account and cancel auto-renew. Or you can delete your account, if you don't want to keep it or your survey data any longer.

  • Account Response Limits

    Free plans have a response limit per survey. Monthly plans have an account-wide response limit per month, and you’ll be billed response overages or billable responses if you exceed the limit. Annual plans have unlimited survey responses.

  • Taxes on SurveyMonkey Purchases

    Taxes may be included in the price of subscriptions, renewals, and other purchases when applicable, depending on your billing country. Invoices are immediately issued upon checkout, and you can find them in your Billing Details.

  • Logging in to Your Account

    Learn how to log in to SurveyMonkey, all about account verification, and how to troubleshoot login issues.

  • Your Email, Username, and Password

    Change your username, contact email, password, and other profile info from My Account. Verify your email to make sure you can get account information from us.

  • Forgot Username or Password

    If you can't log in because you forgot your username or password, try these troubleshooting steps to get back into your account.

  • Protecting Your SurveyMonkey Account & Data

    Learn tips and best practices that you should follow—in SurveyMonkey, and anywhere online—to keep your account and data safe and secure.

  • Single Sign-On (SSO)

    Single Sign-On (SSO) enables people on your team to use their corporate login credentials to log in to SurveyMonkey. Your organization can control who can access your SurveyMonkey team and create authentication policies for increased security.

  • Account Verification

    Account verification adds an extra layer of security to help protect your account and data. Now, no one can access your account without your username and password—plus a special code sent to the account holder in an email.

  • Changing the Language on Your Account

    You can easily switch the language you use when browsing SurveyMonkey in the footer. You can also save your language preference from the My Account page.

  • Your Email, Username, and Password

    Change your username, contact email, password, and other profile info from My Account. Verify your email to make sure you can get account information from us.

  • European Union Subscription Cancellation Policy

    If you're located in one of the European countries listed in this article, you have a right to cancel your new, paid subscription within 14 calendar days for a refund.

  • Canceling or Deleting Your SurveyMonkey Account

    To cancel a paid subscription, go to your Billing Details from My Account and cancel auto-renew. Or you can delete your account, if you don't want to keep it or your survey data any longer.

  • Contacting Support About an Account

    If you need to contact support about an account, we're here to help! To keep your account and data secure, we may need to confirm account ownership or billing details before we send you account information.

  • Downgrading to a Free Plan

    If you miss a payment or cancel auto-renew before your next billing date, your account will downgrade to a free plan. To send surveys with paid features or to view and export all data, you’ll need to upgrade to a paid plan again.

  • Sharing Surveys with Others

    If you have a Full Access seat on a team, you can share surveys with people in or outside of your team. You can control the level of access (or permissions) your team members have to each section of the survey. The highest level of access available to people outside of your team is View Only.

  • Custom Question Bank

    Custom Question Bank lets Primary Admins and Admins add custom questions to their team’s Library. Full Access seats on the team can add the questions to their survey from the Question Bank.

  • Enterprise Settings

    Settings let Primary Admins set default options and permissions for their entire Enterprise team.

  • Working with Others on Surveys

    We have some great collaboration features to help you work with other people on surveys, no matter what kind of SurveyMonkey account you have.

  • Account Control

    Account Control lets you lock down your organization's email domain so that every SurveyMonkey account using your company's email domain becomes part of your Enterprise team.

  • Team Billing

    Learn all about how billing works for teams. The Primary Admin of a team is in charge of the consolidated billing for all accounts on the team.

  • Single Sign-On (SSO)

    Single Sign-On (SSO) enables people on your team to use their corporate login credentials to log in to SurveyMonkey. Your organization can control who can access your SurveyMonkey team and create authentication policies for increased security.

  • Commenting on Surveys and Results

    You can invite people to comment on your survey design in Preview & Score or on your survey results via a Shared Data Page.

  • Custom Sender Name & Email

    Using a Custom Sender Name & Email lets you highlight your organization's brand and personalize your Email Invitation. When you send an email invitation, survey-takers see the Custom Sender Name & Email in the From field so they can quickly recognize who the survey is from.

  • Managing Seats on Your Team

    The Primary Admin or Admin of a team can add seats, invite people to join your team, and manage existing seats on your team from the My Team section of your account.

  • Workgroups

    Enterprise Workgroups help organize team members with a shared purpose to work together on projects.

  • Team Seats, Roles, & Permissions

    Your seat type and role on a team controls what permissions you have within your account and how you can work together with your team.

  • Managing Brand Assets in the Library

    The library is where Full Access seat team members can find and use shared assets to create surveys. These shared assets include images, documents, templates, themes, and questions. Primary Admins and Admins can also add or manage library items.

  • Discover Teams at Your Company

    Team Discovery helps people find existing SurveyMonkey teams from their company and makes it easier for Primary Admins to invite people to join their team.

  • Teams

    If you need more than one SurveyMonkey account for your organization, sign up for a team. Team plans offer consolidated billing, seat management, a Library with shared images and templates, and collaboration features that help your team work together to create, send, and analyze surveys.

  • Divisions

    A Division is a sub-group within your Enterprise team, with its own admins, users, and division library. Primary Admins and Admins can add divisions for different departments, offices, clients, or any other groups you want to manage separately or give unique branding assets.

  • Team Activity

    The Activity tab lets Primary Admins and Admins know what's been happening in their Enterprise Team.

  • How to Buy Industry Benchmarks

    Benchmarks give context to your survey results by allowing you to compare your results to others who used the same Question Bank questions as you. You can buy Industry Benchmarks for specific comparison groups in our benchmarks store.

  • Automatic Insights

    Automatic Insights are analysis features that use machine learning to process your survey results and give you helpful insights.