PayPal is only available as a payment method in some countries, and it's only an option when paying for some SurveyMonkey plans. It's not available in the United States. The best way to know if you can use PayPal is on the checkout page.
After you review your total and billing currency at the bottom of the SurveyMonkey checkout page, you'll be redirected to PayPal to complete your payment.
Your VAT number and PayPal shipping address must match the country you select on the SurveyMonkey checkout page.
It can take 3-5 business days for your payment to be processed. If your PayPal payment fails, it's likely due to one of the following reasons: