Automated Emails with Zendesk
Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails.
Zendesk Custom Mapping
Map responses to tickets in Zendesk. Post a summary of responses as an internal note, or map responses to custom ticket fields.
Zendesk Mapping History
Test and troubleshoot your Zendesk mappings before launching your survey. If you're missing survey data on your Zendesk tickets, you may need to review your mappings.