Your Account
Single Sign-On (SSO) enables people on your team to use their corporate login credentials to log in to SurveyMonkey. Your organization can control who can access your SurveyMonkey team and create authentication policies for increased security.
Learn how to log in to SurveyMonkey, all about account verification, and how to troubleshoot login issues.
Change your login details from My Account. Verify your email to make sure you can get account information from us.
If you can't log in because you forgot your login details, try these troubleshooting steps to get back into your account.
Learn more about the three mobile apps SurveyMonkey has available for download.
We're updating the way you log in to SurveyMonkey to make it simpler and more secure. This article has details to help you prepare for the transition.
Two-factor Authentication (2FA)
Get added security to your SurveyMonkey account by confirming your identity via mobile device at login.
Changing the Language on Your Account
You can easily switch the language you use when browsing SurveyMonkey in the footer. You can also save your language preference from the My Account page.
Contacting Support About an Account
If you need to contact support about an account, we're here to help! To keep your account and data secure, we may need to confirm account ownership or billing details before we send you account information.
Free plans have a response limit per survey. Monthly plans have an account-wide response limit per month, and you’ll be billed response overages or billable responses if you exceed the limit. For larger response limits, we recommend an annual plan.
You can manage the types of marketing emails you receive, the SurveyMonkey accounts that can send you survey invitations, emails you receive from SurveyMonkey Contribute, and the cookies we use.
Allow List Information for SurveyMonkey
If you're having trouble accessing SurveyMonkey or not receiving emails from us, we recommend adding our domains and IP addresses to your allow list (sometimes known as a whitelist).
Canceling or Deleting Your SurveyMonkey Account
To cancel a paid subscription, go to your Billing Details from My Account and cancel auto-renew. Or you can delete your account, if you don't want to keep it or your survey data any longer.
When building your survey on the free plan, you have the chance to try some paid features before sending your survey. To keep the paid features, upgrade your account to send your survey or remove the features and send your survey on the free plan.
Learn how to manage access to AI features on your Teams or Enterprise plan.