Keep track of your most recent messages in the Notification Center. With clickable links in your messages, you can quickly navigate to action items, making it even easier to manage feedback, and collaborate with your teammates.

There are 3 areas covered by the Notification Center:

The Notification Center is shown on all pages in the top right corner as a bell icon. When you have unread messages, you'll see the number circled in red.

Reading your messages:

  1. Select the Bell icon from the main navigation.
  2. Click on the link in the message to be taken to the actionable page.
  3. You can also Mark all as read.

TIP! Both read and unread messages will stay in your Notification Center for 30 days.

There are a few ways to be notified of new survey responses:

Notification TypeDescription
Daily SummaryA daily email that lets you know how many responses your survey collected the day before.
Instant NotificationsGet an email notification each time a new response is submitted to your survey.
Smart NotificationsGet an email each time a response is submitted that matches certain conditions you set up.
Notification TypeDescription
Getting feedbackGet a notification for each new comment, reply to a comment, or resolved comment on your survey or your shared data page.
Workgroups managementGet a notification each time a change is made to your workgroup.
Admins will also be alerted to team member requests to join.
Team DiscoveryAdmins get a notification when a request is made to join their team.

If you've turned on notifications but aren't receiving emails, here are a couple of things you can try.

Make sure your account email address in My Account is up to date and only you have access to it. Avoid using generic, role-based, or list-serv email addresses like info@, admin@, or Notifications won't send to these types of addresses.

It's possible that your email filter or firewall is blocking notifications. You can add SurveyMonkey domains to your allow list to help them come through.