Use filters to analyze feedback and gain better insight into responses.
From your workspace in Insights, select Add Filter to select and apply a filter. You can choose a filter from the following types.
|Score Question||Filter by responses to a NPS, Rating, or Mood question.|
|Choice Question||Filter by responses to a Single Choice, Multi-Choice, or Polar Choice question.|
|Metadata||Filter by Custom Variables, the URL they took the survey from, or the Browser they used to take the survey.|
|Open Text Answers||Filter by comment keywords or phrases using Open Text Search, or filter by comment Sentiment.|
|Labels||Filter by the labels applied to your feedback.|
Admin users can save workspace filters to use the filtered view by default. The saved filter applies to anyone using the workspace.
To save filters in a workspace:
Anyone who views your workspace views the saved filter. They can adjust the filter to see different views, but they can’t edit or remove the saved filter. Admin users can change and remove saved filters.
|Date||Filter by the submitted date.|
|Feedback Button||If you have multiple feedback buttons, show responses sent through a specific button only.|
|Star||Show starred responses.|
|Marked As||View New, Read, or Archived responses.|
|Label||Show responses with a certain label applied.|
|Assignee, Status, Priority (Feedback management tools)||Filter by the Assignee, Status, or Priority.|
|Feedback Type||Show only Generic or Specific feedback. Generic feedback is left for the entire webpage. Specific feedback is left on one element of your website.|
|Score Filters||Filter by Mood Rating or NPS score.|
|Comment||View feedback with comments that include or exclude a keyword or phrase.|
To only show feedback that includes a comment, check the box to include Only items with comment.
|Check the box to only show feedback that includes an email address.|
|Device Metadata||Filter by the Device, Browser, or Operating System your respondents used to leave feedback.|
|Country||Filter responses by the country they were left in.|
|Custom Variable||Filter by any custom variables you collect.|
|Tag||Show responses that include or exclude certain tags.|
|Feedback ID||Search by the Feedback ID. Each feedback item has a unique ID.|
|Viewport||Filter by the respondent’s screen size.|
|Response Metadata||Show responses that include or exclude an HTML snippet, URL, or IP address.|
Filter your survey summary report to view and share data that’s relevant to you.
To start filtering your report:
You can use any of the following filters.
|Date||Adjust the date range to view responses from. Select a specific date range, a period (ex. week or month), a window (ex. last 7 days), or all time.|
|Merge Field||Filter by the value of any merge field included in your survey or email, such as Company Name.|
|Answer||Filter by the response to a specific question. Use the operators, such as greater than or is blank, to filter results further.|
|Language||For multilingual surveys, filter by response language. Learn more about supported languages in GetFeedback|