Survey Notifications

Notification Types

There are a few ways to be notified of new survey responses:

Not Receiving Notifications

If you've turned on notifications but aren't receiving them, here are a couple of things you can try.

Check your account email address

Make sure your account email address in My Account is up to date and only you have access to it. Avoid using generic, role-based, or list-serv email addresses like info@, admin@, or sales@yourcompany.com. Notifications won't send to these types of addresses.

You can update your account email address at any time.

Check your email filters

It's possible that your email filter or firewall is blocking notifications. You can add SurveyMonkey domains to your allow list to help them come through.