PAID FEATURE: Confirmation emails are only available on paid plans—see what's on your plan.
When someone completes a survey sent by an Email invitation or Web link collector, you can send them a confirmation email that lets them know you received their results and includes a link to see their answers.
Confirmation Emails aren't sent to people who only partially complete a survey, are disqualified, or over the survey's quota.
If you used a Custom URL or removed the SurveyMonkey footer, we apply the same options to your confirmation email.
To turn on Confirmation emails for Email invitations:
The confirmation email is automatically sent to the recipient's email address after they complete the survey. It isn't possible to manually send confirmation emails.
The confirmation email is sent a few minutes after the respondent clicks Done to complete the survey. The email includes the survey title and a link to View answers.
Respondents can view all the questions they saw when they took the survey along with their answers, including open-ended text and piped text. They can view their answers for 90 days after taking the survey.
To turn on Confirmation emails for Web links:
The checkbox for a respondent to opt-in to the confirmation email displays on the last page of your survey. If your survey includes skip logic, make sure all respondents can access the last page of your survey so respondents can choose whether to receive a confirmation email.
SurveyMonkey can send one confirmation email to a recipient within a 5 minute period. So, if you take and request confirmation emails from multiple surveys within 5 minutes, you will only receive one email confirming the first survey you submitted.
It isn’t possible to send a confirmation email if the survey uses a Classic theme. Update your theme to send a copy of responses to respondents—you have 3 ways to do this:
When respondents take your survey, they can check a box to Send me a copy of my responses via email and enter an email address to receive a copy of their answers, after they complete the survey.
The email they receive includes the survey title and a link to View answers.
Respondents can view all the questions they saw when they took the survey along with their answers, including open-ended text and piped text. They can view their answers for 90 days after taking the survey.
If a respondent enters an email address to send a copy of their responses to but then clicks Previous to return to an earlier page in the survey, their email input gets cleared and the respondent would need to opt-in and re-enter their email address to trigger an email confirmation.