SurveyMonkey

Transferring Surveys to Another Account

Receive Survey Transfers

Paid feature
Log in to see if this feature is included in your plan.

New Homepage Beta: If you’re seeing the new homepage experience things may look a bit different but we encourage you to try it out. If you don’t find the features you’re looking for, you can click the New Homepage toggle to access the Dashboard and My Surveys.

Transferring moves the entire survey, including collectors and responses to a different account and removes it from your account. The survey is also removed from your account unless the survey is already shared with your team.

You can transfer one or more surveys from your account to another paid account, as long as both accounts store data in the same data center. It isn't possible to transfer surveys across data centers.

Before you transfer your surveys, understand what to expect when you transfer shared or live surveys, or surveys with respondent authentication enabled.

The transferred surveys are removed from your account immediately, unless the survey was already shared with your team, and it may take a few minutes for them to appear in the account you sent them to. Transferring a single survey won't be logged in your transfer history and notifications aren't triggered.

To transfer a single survey from My Surveys:

  1. Click the More icon to the right of the survey you'd like to transfer.
  2. Choose Transfer.
  3. Enter the username and email address for the account you want to transfer to. If you're on a Team, choose either Transfer to someone on my team or Transfer to someone outside my team and enter the required info.
  4. Click Transfer.

To transfer a single survey from the new homepage:

  1. Click on the survey you want to transfer and select Transfer
  2. Enter the Username and Email address for the account you want to transfer the survey to. If you want to transfer to someone On your team, you can search by name or email. 
  3. Select Transfer.

Bulk Survey Transfer

Paid feature
Log in to see if this feature is included in your plan.

Before you transfer your surveys, understand what to expect when you transfer shared or live surveys, or surveys with respondent authentication enabled.

The transferred surveys are removed from your account immediately, if they aren’t already shared with your team, and it may take a few minutes for them to appear in the account you sent them to.

To transfer one or more surveys:

  1. Go to the My Surveys page in your account.
  2. Check the boxes next to the survey titles you want to transfer. You can transfer up to 500 surveys at a time.
  3. From the menu that appears at the bottom of the page, click Transfer.
  4. Enter the username and email address of the account you want to transfer to. If you're on a Team, choose to Transfer to someone on my team or Transfer to someone outside my team and enter the required info.
  5. Click Transfer.

If you’re transferring a large number of surveys, they may temporarily appear disabled in My Surveys until the transfer is completed. You can't edit or manage surveys that are being transferred.

You can't transfer surveys that:

PAID FEATURE: Notifications and transfer history are only available to customers on some paid plans.

We send email notifications whenever multiple surveys are transferred at once. Here’s what each person will get:

NotificationAccount transferring surveysAccount receiving surveys
The transfer has begun
There were issues with the transfer
Surveys were transferred to your account

To see all the surveys you've transferred in bulk within the last 30 days, go to My Surveys and select View transfer history. This list won't include surveys you've transferred individually or surveys that have been transferred to you.

You can only transfer surveys that you own. If you transfer a shared survey to another account on your team, the survey will continue to be shared with the same people.

If you transfer a shared survey to an account outside of your team, people will lose access to the survey.

Open surveys, also known as live surveys, continue to collect responses while they're transferred to the new account.

If Respondent Authentication is turned on, the option stays on when you transfer the survey to another account in your team.

If you transfer a survey with Respondent Authentication turned on to an account outside of your team, Respondent Authentication is disabled. Anyone that opens the link will see a survey closed message.