After you finish designing your survey, create a collector to send it out and collect responses. The status of your collector lets you know whether or not your survey is open or closed to survey takers.
You can see the status of any collector you're using for a survey in the Collect Responses section of the survey:
|OPEN||People can take your survey if you share it with them. If people report issues accessing the survey, read our troubleshooting tips.|
|CLOSED||People can't take your survey. If they try to access the survey, they see your closed message.|
|DRAFT||People can't take your survey because the collector isn't fully set up. Click the name of the collector to finish. Email Invitations show as Draft until you send or schedule a message.|
When you're ready to share your survey, create a collector. A collector is a way to send your survey.
To open your survey:
You can reopen a survey at any time in the Collect Responses section of your survey. The collector status works as a toggle that lets you open or close a collector when you click it.
To reopen a survey:
When you want to stop collecting responses and prevent people from being able to access your survey, you can close your collector.
To close a collector:
When a collector is closed and someone tries to access your survey, they’ll see a closed survey page. You can customize the message on that page when you manually close your collector or set it to close by a Cutoff Date and Time or Response Limits.
The closed message can only be written in plain text and you can't use HTML to format your message.
You can use multiple collectors to collect responses from various groups of people or through different channels.
All the responses are combined in the Analyze Results section of your survey, and you can create filters to view and compare by collector.
If you have multiple collectors for the same survey keep in mind that:
Review these common issues that arise when opening and closing collectors.
You may have another collector that’s still open. If you have multiple collectors for the same survey, you need to close each collector individually to turn the survey completely off.
When your collector is closed, any pending messages are stuck as pending and won’t be sent—you can’t unschedule or delete pending messages.
If you want to send a message, open the collector and schedule a new one. After everyone is done taking the survey and all messages have been sent, close the collector again.
Check if you’ve set a Cutoff Date and Time or Response Limits on your collector. If so, you need to extend the date or increase the max number of responses in your collector settings before you can reopen your survey.