SurveyMonkey

Beta feature: Analyze with AI is only available to some customers at this time. This feature only works with responses collected in English.

Analyze with AI helps you find key insights and trends in your survey data by responding to your questions with charts and insight summaries.

  • Analyze with AI only answers questions about your survey responses. It can’t filter responses on the page, edit charts, or build dashboards. Analyze with AI can’t answer questions about your account or offer product support. 
  • Analyze with AI only works with responses collected in English.
  • Analyze with AI can’t answer questions about logic, advanced branching, or piping that have been applied to your survey. The feature may not be able to answer questions about complex custom variables.
  • Analyze with AI may not be available for some large surveys.
  • Analyze with AI can’t answer questions about “Other” textbox responses from Multiple Choice, Checkboxes, and Star Rating Scale question types.
  • Certain survey use cases are not permitted—for details, please see SurveyMonkey's Acceptable Uses Policy, as well as additional third party provider usage policies, and acceptable use and conduct policies.

Analyze with AI uses the Azure OpenAI service or OpenAI to identify key trends and insights from your survey. When you use Analyze with AI, your survey questions and answer options are sent to the Azure OpenAI service or OpenAI to generate insights about your survey. Actual responses and metadata submitted to your survey aren’t shared with the Azure OpenAI service or OpenAI when using Analyze with AI. Your content isn’t used to train these third party providers’ models.

Don’t include sensitive or personal information in your questions – you are responsible for the information you enter in Analyze with AI. Analyze with AI’s answers may have limitations based on the survey data or how you phrased your questions. Review the results carefully. Use of this feature is subject to additional terms, as described in our Service-Specific Terms.

To use Analyze with AI:

  1. Go to the Analyze Results section of your survey.
  2. Make sure to tag any text responses. Analyze with AI only analyzes text responses that have been tagged. You can use Sentiment Analysis, rule-based tagging, or manual tagging.
  3. Select Analyze with AI in the top right corner of the Question Summaries page.
  4. Accept the terms and conditions.
  5. Type your question, or select View suggestions and select a suggested question.
  6. Select Send to ask your question.

Analyze with AI provides a text explanation in each answer. Some answers include a chart. Hover over the info icon below the chart to learn how Analyze with AI got this result. You can also see the questions that Analyze with AI used for this response.

You can rate the answer to let us know if it was helpful or accurate. Select the thumbs up or thumbs down button to rate the answer. You can also leave a comment about your negative rating or submit your feedback via the feedback form. 

Your ratings help us improve Analyze with AI and provide more relevant answers in the future.

Here are a few tips to improve the answers you get from Analyze with AI. Expand the dropdowns to learn more about each tip.

  • Use the terms “responses” and “respondents” carefully
  • Use terms and concepts from your survey
  • Be specific
  • Avoid general questions
  • Use clear and direct language
  • Quantify when possible
  • Ask for comparative analysis
  • Focus on actionable insights
  • Consider the data breakdown you need
  • Seek clarifications on anomalies
  • Ask a different question when you get the wrong result