There are situations where you may find the need to downgrade your SurveyMonkey plan. In these cases, you can either downgrade to a lower tier paid plan, or our Basic (free) plan, with limited creation and analysis capabilities, 10 questions per survey or form, and fewer responses.
In this article, we detail limitations you may run into after downgrading to a free or different paid plan.
Survey and forms created before downgrading your plan, may include paid features no longer available on your current plan. Additionally, responses over a survey’s response limit may not be viewable.
When you create new surveys, you can only send them with features available on the plan you currently have. If you add paid features not available in your current plan, we let you know that you need to upgrade to a different plan to send your survey.
Check out the Plans & Pricing page to see which features are available on the plan you’ve selected and compare them with your previous plan.
You can upgrade your account again from the Plans & Pricing page any time. If you upgrade to a different plan than you had before, you might be limited on what features you can use. When this happens, we'll show you what features are no longer on your plan when you try to send a survey.
To keep those paid features, re-upgrade your account to send your survey or form. If you don't want to upgrade, you will need to remove the paid features before sending your survey or form. Learn more.
For example, if you have a feature on your survey that is only available on the Premier plan. You won’t be able to send that survey again unless you remove the feature, or upgrade to the Premier plan again.
If a Primary Admin does not renew, your account is put on hold for 30 days, in case your payment is late. After the grace period, users are removed from the team, and all accounts are downgraded to Basic (free) plans.
Surveys are only accessible within the original survey creator’s individual account and survey sharing is turned off. Responses that exceed your Basic plan’s response limit will be deleted in accordance with our data retention period — 365 days from the date the response was collected.
Individual account owners can delete responses over the account limit at any time.
If the Primary Admin re-upgrades their account, it doesn't automatically re-create the team. Each user will need a new invite to join the team again.
After cancelling auto-renew, in most cases, your account will downgrade to a free plan at your next billing date. Similarly, if you have an invoice that remains unpaid a few weeks after the billing date, your account will be downgraded to a free plan.
To keep your paid plan active, you’ll need make a payment before your next billing date or choose a different paid plan.
When your account downgrades, responses over a survey’s response limit aren’t viewable and may be deleted after a 30 day grace period.
To view and keep access to all of your responses, you will need to upgrade to a paid plan again before they're deleted. You can go to My Surveys or the new Homepage (beta) to see which surveys have responses over your plan's limit.
After the grace period ends, over-limit responses collected more than 365 days from the date they were collected will be automatically deleted — in accordance with our data retention policy.
Deleted responses can’t be restored. However, if for legal compliance reasons, such as data subject requests, you need to access specific over-limit responses that have not been yet deleted, contact our support team.
As long as your account remains downgraded, responses collected more than 365 days prior that are over your response limit will continue to be deleted. You can also delete all responses over your account limit at any time.
Yes, but keep in mind the free plan (and lower paid plans) may have a different set of features than what you had before.
When you create new surveys, you can only send them with features available on the plan you currently have. If you add additional paid features, we let you know that you need to upgrade to a different plan to send your survey.
When your account downgrades, some paid features in live surveys continue to work, but with restrictions.
To comply with data privacy laws, it's not possible to downgrade HIPAA-enabled accounts or an account stored in the European Union (EU) data center to a Basic plan. Learn what other options are available to you in these scenarios.
Once you enable HIPAA-compliant features for your Enterprise team, it cannot be reverted back to a regular, non-HIPAA-enabled account.
To downgrade, you must open a new, non-HIPAA enabled account and transfer over your surveys and data. Surveys that contain PHI can’t be transferred. Regular accounts cannot be covered by a BAA and storing data that contains PHI in a regular account violates our terms of service.
Non-renewing HIPAA-enabled accounts will be placed into a suspended state for a period of time to provide you with an opportunity to renew.
While suspended, SurveyMonkey will continue to treat the account, and all data it contains, in accordance with the BAA. During the suspension period, you won’t be able to access your survey data or account directly, except for limited billing and account administration functions.
At the end of the suspension period, SurveyMonkey will close your account and delete all data in it.
If your account is suspended and you need access to your data or want to close your account, please contact us.
The European Union Data Center is only available for SurveyMonkey Enterprise Customers. If you downgrade from an Enterprise plan with accounts and survey data located in our EU data center, you’ll need to open a new self-serve account on our US Data Center and your data cannot be migrated.