After cancelling auto-renew, your account will downgrade to a free plan, at your next billing date. Similarly, if you have an unpaid invoice a few weeks after the billing date, your account will bw downgraded.
To keep your paid plan active, make a payment before your next billing date or upgrade to a different paid plan .
When your account downgrades, you’re given a grace period of 30 days to re upgrade. Once the grace period ends, any responses over your response limit that are older than 365 days will be deleted. However, if you need access to specific over-limit responses to comply with legal obligations, such as to fulfill a data subject request, then please contact customer support.
SurveyMonkey Audience responses are not included in SurveyMonkey plans. SurveyMonkey Audience responses remain viewable even when you downgrade to a free plan.
As long as your account remains downgraded, responses older than 365 days that are over your response limit will continue to be deletes.
To view and keep access to all of your responses, you will need to upgrade to a paid plan again before they're deleted. You can go to My Surveys or the new Homepage (beta) to see which surveys have responses over your plan's limit.
Alternatively, you can delete these responses over your account limit at any time.
To comply with data privacy laws, it's not possible to downgrade HIPAA-enabled accounts or an account stored in the European Union (EU) data center to a Basic plan. Renew your subscription so we don't close your account and delete all data.
Yes, but keep in mind the free plan and lower paid plans may have a different set of features than what you had before. When your account downgrades, some paid features in live surveys continue to work, but with restrictions.
When you create new surveys, you can only send them with features available on the plan you currently have. If you add additional paid features, we let you know that you need to upgrade to a different plan to send your survey.
You may run into restrictions when downgrading to a free or different paid plan:
TIP! Check out the Plans & Pricing page to see what features are available on a free plan.
You can upgrade your account again from the Plans & Pricing page any time. If you upgrade to a different plan than what you had before, you might be limited on what features you can use.
For example, if you have a feature on your survey that is only available on the Premier plan. You won’t be able to send that survey again unless you remove the feature, or upgrade to the Premier plan again.
When this happens, we'll show you what features are no longer on your plan when you try to send that survey. From there you can decide to remove them or upgrade to a plan that includes those features.
If a Primary Admin does not renew, users are removed from the team, and all accounts are downgraded to Basic (free) plans.
Surveys are only accessible within someone's individual account and survey sharing is turned off.
When you downgrade, your account is put on hold for 30 days, in case your payment is late. After the grace period, responses that exceed your response limit will be deleted in accordance with our data retention period. Individual account owners can delete responses over the account limit at any time.
If the Primary Admin re-upgrades their account, it doesn't automatically re-create the team–they will need to invite each user to join again.