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Account Verification

Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data.

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How Account Verification Works

With account verification, no one can access your account without your username and password—plus a special code sent to the account holder in an email.

Logging in from a new device

When you log in from a new device or browser, we send a login alert email to the account email address. The email includes a verification code that you need to verify your device and finish logging in.

To verify a device, open your preferred browser on that device and complete the account verification steps. If you use a different browser later, you'll need to verify again.

TIP! Make sure you can receive emails from SurveyMonkey. Check that your account email address is up-to-date in My Account and whitelist our sender domains.

Is account verification required?

Yes. We require account verification to help protect your account and data. It's not possible to turn off or opt out of account verification.

You can click Do this later to skip verification up to 3 times. Once you run out of skips, you'll be required to verify each time you log in from a device or browser that's not verified.

What if other people use my account?

Each account is meant for one person—the owner of the account email address. Sharing accounts is against our Terms of Use. Please don’t share your login details or let multiple people use your account since it’s not secure.

We have some great ways you can work with others on surveys while everyone uses their own secure account, username, and password.

 

What Are Verified Devices?

A verified device depends on two things: the device and the browser you use on that device. If you complete the account verification steps on a device using your preferred browser, that device and browser will be verified. If you log in on a different browser on that same device (or clear your preferred browser's cookies), you’ll need to verify again.

You can have up to 2 devices verified at a time per account and can swap them for different devices as needed.

Managing your verified devices

To see your verified devices, edit a device nickname, or remove a device, go to the Login Details section of My Account.

How does SurveyMonkey remember my verified devices?

We use cookies to remember your 2 most recent verified devices. If you clear your browser's cookies, we'll prompt you to complete account verification the next time you log in.

Can I get more than 2 devices verified at a time?

No, it’s not possible to have more than 2 verified devices saved per account at a time. You can still log in to SurveyMonkey with a different device or browser anytime, you’ll just need to complete account verification and remove an active verified device.

Verified devices aren't the same as users on a team. The account holder, identified by the account email address, should be the only person verifying their device and logging in to the account.

TIP! If you have multiple people who need access to SurveyMonkey, check out our Team plans. After joining a team, you can share surveys and collaborate securely.

 

Teams and Account Verification

Every person on a team gets their own username and password and needs to complete account verification for their own account.

Emails with a verification code are sent to the account holder's account email address, not to the Primary Admin.

How many verified devices can my team use?

A team is made up of multiple SurveyMonkey accounts. Every person (user or seat) on the team has their own account and can have 2 verified devices saved at a time.

Can I add more verified devices to my team?

No. Each account on the team can have 2 verified devices saved at a time. If more people need to access SurveyMonkey, you can invite them to join your team.

 

Troubleshooting Account Verification

Why isn’t SurveyMonkey remembering my verified devices?

Since we use cookies to remember your verified devices, check that your browser isn’t clearing cookies automatically and preventing us from remembering your device.

Enabling cookies ensures we can remember your verified devices for a smoother login experience.

The verification code doesn't work

Verification codes expire after 24 hours or if a new code is requested. Make sure to use the most recent code and enter it correctly—copy and paste the code directly from your email to make sure it's accurate.

If your code expired, you can Request a new code from the verification screen and try again.

I didn't get the login alert email

Check your spam, junk, or clutter folder for the subject line "New login alert."

You might need to add SurveyMonkey to your safe senders list by whitelisting our info before you can receive emails from us. If you're not sure how to whitelist, just pass that info along to your IT department.

TIP! Still have questions about account verification? Contact us.
Account verification adds an extra layer of security to help protect your account and data. Now, no one can access your account without your username and password—plus a special code sent to the account holder in an email.

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