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Account Verification

NEW FEATURE: Account verification is a new feature that we’re rolling out to all customers that changes the way you log in to your account.

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Overview

Account verification adds an extra layer of security to your account by alerting you when a new device or browser tries to log in and access your data.

We're requiring account verification to help protect your account and data. Now, no one can access your account without your username and password—plus a special code sent to the account holder in a login alert email.

We use cookies to remember your two most recent verified devices. The next time you log in from new device or browser, we’ll prompt you to complete account verification and remove an active verified device.

As outlined in our Terms of Use, please don’t share your login details or allow multiple people to log into your account since it’s not secure. We have some great ways you can continue to work with others on surveys when everyone uses their own account, username, and password.

 

Login Alerts

We send a login alert email to the account email address (account holder) any time there's a login attempt from a new device or browser. Login alerts include a verification code that you need to enter to finish logging in.

Make sure you can receive emails from SurveyMonkey to seamlessly log in—check that your account email address is up-to-date and verified in My Account.

 

Verified Devices

We use cookies to remember your two most recent verified devices. The next time you log in from new device or browser, we’ll prompt you to complete account verification and remove an active verified device.

To see your verified devices, edit a device nickname, or remove a device, go to the Login Details section of My Account.

The SurveyMonkey app doesn't count towards your two-device limit, so you can always create and send simple surveys or check your results on the go.

 

Common Questions

Can I skip or opt out of account verification?

It's not possible to disable or opt out of account verification.

You can click Do this later to skip verification up to three times, but then you'll be required to verify each time you log in from a device that's not actively verified.

Can I get more verified devices?

It’s not possible to have more than two verified devices per account. But, you can still log in to SurveyMonkey with a different device or browser anytime, you’ll just need to complete account verification and remove an active verified device.

Verified devices are not the same as users or people logging in to your account. The account holder, identified by the account email address, should be the only person logging in to the account.

If multiple people are logging in to an account using the same username and password, reach out to the account holder and talk about secure ways to work with others on surveys.

To make the login process as seamless as possible, make sure you can receive emails from SurveyMonkey to seamlessly log in—check that your account email address is up-to-date and verified in My Account.

How many verified devices can my team use?

A team is made up of multiple SurveyMonkey accounts—every person (user or seat) in the team has their own account and can have two verified devices saved at a time, so they can easily log in to SurveyMonkey at work or at home.

Why isn’t SurveyMonkey remembering my verified devices?

Since we use cookies to remember your verified devices, check that your browser isn’t clearing cookies automatically and preventing us from remembering your device.

Enabling cookies ensures we can remember your verified devices for a smoother login experience.

The verification code doesn't work

You can Request a new code from the verification screen and try again.

Verification codes expire after 24 hours or if a new code is requested. Make sure to use the most recent code and enter it correctly—copy and paste the code directly from your email to make sure it's accurate.

We use cookies to remember your device, check that your cookie and browser settings let us to remember your device.

I didn't get the login alert email

Check your spam, junk, or clutter folder for the subject line, "New login alert."

You might need to add us to your safe senders list by whitelisting our info before you can receive emails from us. If you're not sure how to whitelist, just pass that info along to your IT department.

What if I share my account with multiple people?

As outlined in our Terms of Use, please don’t share your login details or allow multiple people to log into your account since it’s not secure. It's important only the account holder (owner of the account email address) logs into the account.

We have some great ways you can continue to work with others on surveys when everyone uses their own account, username, and password.

TIP! Still have questions about account verification? Contact us.
Account verification adds an extra layer of security to help protect your account and data. Now, no one can access your account without your username and password—plus a special code sent to the account holder in a login alert email.

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