Connecting to Zendesk

Connecting GetFeedback to Zendesk
Connecting a Survey to Zendesk

Connect your Zendesk account to GetFeedback to automate survey emails or use Quick Launch with Zendesk.

Connecting GetFeedback to Zendesk

Create a Zendesk connection so you can connect and map your surveys to Zendesk. To connect to Zendesk:

Select Integrations > Zendesk.
Select Add Connection.
Set up the connection details:
- Connection name. Enter a nickname for your connection so you can remember it easily and distinguish it from other connections you might add later.
- Zendesk subdomain. Log in to your Zendesk account, then copy the subdomain visible in the URL (it’s the part before “.zendesk.com”).
- Zendesk admin email. This is the same email address that your admin uses to log in to Zendesk.
- API token. Your admin can generate an API token for you.
- Webhook connection. Toggle on to automatically create a webhook in Zendesk. If you do this, you won’t have to create a webhook when setting up a Zendesk Automation.
Select Connect.

You can now set up Zendesk Automation or create a Quick Launch setup using your Zendesk connection.

Connecting a Survey to Zendesk

Once you connect GetFeedback to Zendesk, you can set connections for individual surveys. You'll need to connect a survey to Zendesk to use the Zendesk automation or map response data to tickets.

To connect a survey to Zendesk:

Open your survey, then select Settings.
To connect your published survey to Zendesk, make sure the Live Survey tab is selected.
Under Zendesk Connections, select the dropdown and choose a connection for your survey.

Sharing and Transferring Surveys

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Getting Started with GetFeedback for Salesforce

GetFeedback

Connecting to Zendesk

Connecting GetFeedback to Zendesk

Connecting a Survey to Zendesk

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