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Teams

SurveyMonkey Teams are perfect for organizations where multiple people need to work on surveys. Teams offer collaboration features that make working with other people to create, send, and analyze surveys easier than ever.

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Video Overview

 

How Teams Work

Here are some important facts to know about teams:

  • A team is made up of multiple SurveyMonkey accounts.
  • Every account has its own username and password.
  • The Primary Admin creates the team, manages all the team’s accounts (which we call seats), and takes care of the billing for the entire team.

Common Questions

Can you see each other's surveys?

Your surveys are private to your account unless you choose to share them with others or your Team Sharing settings automatically share all new surveys with your team.

While Primary Admins manage the accounts on their team, they aren't able to see the surveys within accounts. But they may be able to control how surveys are shared among the team.

How much does it cost to add a seat?

I’m a Primary Admin

Go to My Team and refer to the number of Seats Available (Empty seats). If you still have seats available, it doesn’t cost anything to add someone to your team. If you don’t have any seats available, you can either reassign a seat at no cost or add a seat for an additional cost.

To see how much adding a seat costs, go to Add Users and select Add Seats. Before paying, you can see the cost per seat per year, along with your overage total. We prorate the cost based on the number of days left in your billing cycle. For example, if your next renewal date is in about 6 months, your cost is only about one half of the annual price.

I’m not a Primary Admin

Go to our Plans and Pricing and review our team plan (or business plan) options. Team plans start at 3 users, and you can add more users during checkout. The cost per user is clearly broken down on the checkout page before you submit payment.

Can my account belong to more than one team?

Nope—an account can only belong to one team.

If you need to work with another team, you can create another account, or try collaboration features like commenting or shared data pages.

 

Signing Up for a Team

Paid Feature: Contributor seats are currently only available on some teams.

Team plans require a minimum of 3 Full Access seats. (Full Access seats were previously called Users.)

The person who creates the team is the Primary Admin. They're responsible for making payments for the team and managing seats.

To sign up for a team:

  1. Log in and go to our Plans & Pricing page.
  2. Review our team plans under the Business Plans tab and Select a plan.
  3. Enter your Billing Details and Payment Method. Or, move to the next step if you're upgrading your current subscription.
  4. Under Review Order, choose the number of Full Access and Contributor seats your team needs.
  5. Once your payment is processed, you can set up your team, invite people to join, and manage seats on your team.
What are Full Access and Contributor seats? We offer different seat types to help you customize your team to support the way you work.

 

Joining a Team

Getting Invited

If you want to join a team, you may be able to browse for teams that share your company domain or you can ask the Primary Admin to invite you. You may need to ask around at your organization who is in charge of SurveyMonkey. Learn more: Inviting and Managing Users

You'll get an email when someone invites you to join their team. Pay attention to the seat type you have.

Full Access Seat

If you’re invited to a Full Access seat, you can choose to:

  • Create a new account and start with no surveys.
  • Convert an existing SurveyMonkey account to move the surveys into the team. Learn more below.
Converting Your Existing Account
When you convert an existing account to a team:
 
  • If the plan level of the team you're joining is different than your existing account, your account will be converted to the new plan type (and whatever features are available on that plan).
  • All of your surveys will remain in your account.
  • If you’re on an existing paid plan, you won’t receive a refund for any time remaining on the plan. However, the Primary Admin of the team will take care of future billing for your team.
  • Who we regard as the owner of the account and data may change.
    Learn more: Your SurveyMonkey Data
Joining a HIPAA-Enabled Team

A HIPAA-enabled team is a team that’s been enabled with HIPAA-compliant features.

If you’re invited to join an Enterprise HIPAA Team and join it by converting your existing SurveyMonkey account, your account will be HIPAA-enabled and become subject to the terms of the business associate agreement (BAA) that cover that team. This means that control of your account will be subject to your organization, and you won't be able to convert your HIPAA-enabled account back into a non-HIPAA account or leave the team. If you prefer to keep your existing account separate, you can join the HIPAA Team by creating a new SurveyMonkey account.

Learn more: HIPAA Compliance & SurveyMonkey

Contributor Seat

If you’re invited to a Contributor seat, you need to create a new account. Since you’ll have limited permissions, it's best to keep any surveys you own in a different account.

Where are my team surveys? After you join the team, ask your teammates to share surveys so you can access existing team surveys.

 

Managing a Team

If you're a Primary Admin or Admin, learn more about managing your team in these articles.

Article
Description
Managing Seats on Your TeamLearn all about My Team—the place where you can see your Team Summary, invite more people to join your team, and manage the existing accounts in your team.
Team Seat Types, Roles & PermissionsSomeone's seat type and role on a team determines their survey permissions for their own account and what they're able to do from a team management perspective—like managing team billing or inviting more people to join the team.
Team BillingLearn all about how billing works for team plans.
Working with OthersLearn all about SurveyMonkey's collaboration features that help your team work together.

 

 

If you need more than one SurveyMonkey account for your organization, sign up for a team. Team plans offer consolidated billing, seat management, a Library with shared images and templates, and collaboration features that help your team work together to create, send, and analyze surveys.

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