When you create an Email Invitation to send your survey, you have a few options for how to set up the email. You can embed the first survey question in your email, choose from different message formats, or select a previously used message.
To edit your email message:
You can click Preview Email and send yourself a test email before you send or schedule your message.
Paid Feature: Adding a logo is only available to customers on some paid plans.
Brand your survey so survey takers are more likely to respond. You should only add a logo that you have the right to use.
If you added a logo to your survey, it appears in your email invitation by default, but you can edit or delete the logo.
To add a logo to your email invitation:
We automatically apply the same colors from your survey theme. If you update your survey theme after creating an Email Invitation, your changes won’t be reflected in any sent or draft messages. But, you can update draft messages to reflect your updated theme.
ENTERPRISE FEATURE: Custom HTML Email
Hide Branding (Email Invitations)
Depending on your plan, there are a few message formats you can choose from. You can only use one message format per message. If you make edits in one message format and switch to another, your edits may be lost or overwritten.
All message formats let you use custom data to personalize your emails.
| Message Format | Description |
| HTML Template | This format lets you:
You don't need to know HTML to use this template. Display issues may occur for survey takers when you use Symbol, Webdings, or Wingdings fonts. |
| Plain Text | This format lets you send emails without any styling or text formatting. You're responsible for including required data. |
| Custom HTML (Enterprise only) | This format lets you:
|