ENTERPRISE FEATURE: If you're interested, contact sales. If you already have an Enterprise account, contact your Customer Success Manager.
Instant notifications let you quickly see new survey responses by sending you an email and message in the Notification Center each time a complete response is submitted. Only survey owners can turn on instant notifications for their survey, but they can share those notifications with others.
You’ll get an email each time a new complete response to your survey is submitted, which will also show as a message in the Notification Center. The email has a link to view the individual response so you can see it without logging in to a SurveyMonkey account. The link stays active for 90 days after the notification is sent.
To receive notifications for multiple surveys, you'll need to turn on instant notifications for each one. Each person receiving notifications can get a maximum of 20 instant notifications a day, across all surveys.
TIP! Learn about other ways to get notified about survey responses.
Instant notifications are set up for each individual survey by the survey owner. You can only turn on instant notifications for surveys you own, not on surveys that are shared with you.
To turn on instant notifications for a survey you own:
TIP! If you turned on notifications but you're not getting emails, try these troubleshooting tips. You'll still see them as messages in the Notification Center.
You can share instant notifications with anyone—people in or outside of your team as long as you’re the survey owner.
To share instant notifications with others:
When you share instant notifications with someone, they’ll get an email to let them know. They'll then start to receive emails each time a complete response is submitted, with a link to view the individual response so they can see it without logging in to a SurveyMonkey account.
TIP! Track your Instant Notifications in the Notification Center.
To stop receiving instant notifications, reach out to the survey owner and they can take you off the list. To find out who the survey owner is, look for the name listed in the instant notification email. When you opt out of instant notifications, you’ll no longer receive these messages in the Notification Center.