When sending messages through an Email Invitation collector or storing respondent information in Contacts, please be aware of the following sending, importing, contacts, and character limits.
Your plan type determines the number of messages you can send in a rolling 24 hour period. The daily sending limit includes invitation, reminder, and thank you messages sent from Email Invitation collectors. Keep in mind, your draft (unsent) messages also count towards your collector’s sending limit.
| Plan | Daily Sending Limit |
| Basic (free) and Flex Plan | 1,000 messages per account |
| Other Paid Plans | 20,000 messages per individual account or team seat |
Once you reach the daily sending limit you won’t be able to send messages for 24 hours. You can still schedule messages for a later date and time.
You can import contacts to Contacts by adding them as contacts to an Email Invitation or Text Message, or by importing them to Contacts.
Any contacts added to Draft messages are included in the All recipients list.
| What | Limit per individual account or team seat |
| Total contacts in Contacts | Basic (free) plan: 1,000 Paid plans: 2,000,000 |
| Contacts per group in Contacts | Basic (free) plan: 1,000 Paid plans: 10,000 |
| Contacts per CSV | Basic (free) plan: 1,000 Paid plans: 10,000 (see formatting tips) |
| Contacts (recipients) you can add to each Email Invitation collector | Basic (free) plan: Not applicable Paid plans: 10,000 |
| Contacts you can copy/paste manually | Basic (free) plan: Not applicable Paid plans: 1,000 at a time in the Send To field, or 10,000 at a time per import |