Allowing Multiple Responses

Multiple Responses lets people take your survey more than once from the same browser. This is handy if you expect survey takers to take your survey on a shared device, like in a computer lab or on a public kiosk. We use cookies to know if someone has already taken the survey and whether they're allowed to take it again.

You can enable the Multiple Responses collector option when you're using the Web Link collector, Website collector, or Social Media collector.

To turn on Multiple Responses:

  1. Go to the Collect Responses section of your survey.
  2. Click the name of the collector to see the collector option.
  3. Click Multiple Responses.
  4. Select On, allow the survey to be taken more than once from the same device. Your changes save automatically.

Response editing is limited when both Multiple Responses and Response Editing are on. People can only edit responses while they’re taking your survey—they can't edit responses after it’s completed.

TIP! If you expect people to take your survey on a shared device or you’re manually entering survey responses, set the survey end page option to loop back to the beginning so the next survey is ready to go.

The Manual Data Entry collector and Kiosk collectors are meant to help you collect responses from multiple people, so there isn't an option to disable Multiple Responses.

By default, Multiple Responses is turned off for most collectors, meaning the survey allows only one response per browser or email address.

When Multiple Responses is off and someone tries to take the survey again using the same browser, they'll see a message that they already took the survey.

If the survey-taker's browser is set to clear cookies each time it's closed or they access the survey on a different browser or device, they’ll be able to take the survey multiple times.

There isn't an option to allow multiple responses for email invitations. Each contact can only respond to an email invitation once.

If you want a contact to take the survey more than once, create a new Email Invitation collector.