SurveyMonkey

In this article

Audience Credits

SurveyMonkey

Audience Credits

Buying Audience Credits
Using Credits to Buy Responses
Your Credit Balance and Transaction History
Managing Budgets on Enterprise
Enterprise Teams without Budgets

Audience Credits let you pay for your SurveyMonkey Audience responses in advance. This is great if you’ve got a set budget allotted for your survey projects since you pay one invoice upfront, then use credits to pay for individual projects.

You can also use credits to pay for SurveyMonkey Audience responses when using Market Research Solutions.

You can buy credits in all supported currencies, and must be used within 1 year from the date of purchase.

Buying Audience Credits

How to Buy Credits

To buy Audience Credits:

Log in to your SurveyMonkey account and click your username in the upper-right corner.
Select My Account from the drop-down menu.
Click the Transaction History tab.
Click the Add Credits button and enter the amount you want to buy (whole numbers only). Then fill out your billing details.
Review your order details and click Confirm to create the invoice you’ll need to pay.
Open the invoice and click Pay Now. All the details on how to pay and where to send payments is right there on the invoice.

TIP! Once your payment is processed, you can start using credits to pay for responses. If you want to use them right away, click Pay Now on your invoice and pay by credit or debit card.

Taxes on Audience Credits Purchases

Depending on your billing country, taxes may be included when you pay the invoice for your Audience Credits. You won’t pay taxes again when you use credits to buy responses—in other words, taxes aren’t included when you use credits to pay for responses since you already paid taxes when you bought the credits, when applicable.

Invoices with VAT included must be paid within 45 days otherwise the invoice is voided.

Using Credits to Buy Responses

A screenshot showing what it looks like to spend credits

How to Use Credits

Once you have your survey ready to go, and you're ready to launch your Audience project, you can use your existing credit balance to pay for responses.

To use Audience credits to buy responses:

Go to the Collect Responses section of the survey you're buying responses for.
Choose Buy Responses and set up your Targeted Audience Collector.
When you’re ready, click Proceed to Checkout.
Under Payment Method, select My Credits and Confirm.

To use credits to pay for Audience responses when using Market Research Solutions:

After setting up your project, go to Collect.
Select Target your ideal respondents and set up your Target Audience Collector.
When you’re ready, click Checkout.
Under Payment Method, select My Credits and click Confirm.

Don't have enough credits?

You can’t use credits as a partial payment—to use credits, you need enough to cover the total amount. If you don't have enough credits to cover the full cost, you have two options:

Add credits to your account so you can make a full payment using your credit balance. You can click Add Credits from the checkout window, then buy credits. Once your payment is processed, you can go back to your Audience collector to complete the payment with credits. All your settings in the collector are saved for you so you can pick up where you left off.
Pay for your responses with a credit or debit card instead of using credits.

Your Credit Balance and Transaction History

A screenshot of the transaction history screen

Your credit balance is the total number of credits currently available to you to buy Audience responses. You can find your credit balance in your Transaction History.

To access your transaction history:

Log in to your SurveyMonkey account.
Click your username in the upper-right corner.
Click My Account from the drop-down menu.
Click the Transaction History tab.

From your Transaction History, you can view and print your Audience Credit Activity and your Purchase History with a record of all upcoming and past invoices.

If you have an invoice you need to pay, click Pay Now. All the payment method and bank info you need to make your payment is right on the invoice.

Managing Budgets on Enterprise

ENTERPRISE ADD-ON: If you're interested, contact sales.

Budgets are an easy, manageable way for Admins to buy targeted SurveyMonkey Audience responses, and share them with a team of selected members. Admins can set up a budget for any project or purpose and allocate credits from the reserve —added members can then spend those credits without needing further permissions.

Admins creating a budget

To create a new budget:

Select My Team from the main navigation.
Select Manage Credits.
Click Create budget.
Type the Budget name and Description (optional).
From the Members button, search or click to add members to the budget. You can search for members of your team by name, email, or role.
Click Create.

You can create a budget with no users and add team members after.

Admins managing budgets

Once a budget is created, you can then edit the Budget name, Description and manage members by clicking the More icon (...) to the right of the budget, on the Manage credits page.

Adding or deleting a member
You can also manage members by:
1. Adding a user: Select the Members button, search or click to add members to the budget. You can search for members of your team by name, email, or role.
2. Deleting a user: Remove a member from the Team by clicking (-) beside their name.
Users can only be a member of one budget. If you aren't able to select a Team member, it means they are already a member of a budget and must be first removed, then added.
Deleting a budget
When deleting a budget, credits in this budget will move to your reserve credit balance. Members will no longer have access to these credits.
1. Click the More icon (...) to the right of the budget you'd like to delete.
2. Review the information shown about the budget.
3. Click Delete.

Admins managing credits

The Manage credits page has all the details you need to manage your budgets. On the Credit Allocation card, see how many credits are in your reserve and budgets separately. You can use this page to buy and transfer credits.

Buying credits
To buy credits:
1. Select My Team from the main navigation.
2. Select Manage credits.
3. Click Buy credits.
Credits are then added to the reserve.
Transferring credits
To transfer credits into a budget:
1. From the Manage Credits page.
2. Click Transfer Credits.
3. From the dropdown select From, and To.
4. Fill in the Amount.
5. Click Transfer.
TIP! You can transfer credits from one budget to another.

Using credits in budgets

Once you have your survey ready to go, and you're ready to launch your Audience project, you can use your credit balance in your budget to pay for responses.

How to use credits
To use credits, you need to belong to a budget.
1. After setting up your project, navigate to the Checkout page.
2. Under Payment Method, you will see a breakdown of:
  Budget Name
  Credits Available
  Credits required
3. Click Confirm to complete your purchase.
Need more credits?
If there aren't enough credits available on the Checkout page, you can request the credits you need from an Admin.
1. Click Request credits.
2. (Optional) Include a message for your Admin.
3. Click Send Request. Admins are then sent a notification to review your request.
TIP! When requesting credits, add in the amount you need and your budget name.
Not in a budget?
You can request access straight from the Checkout page, as well as in your Transaction History.
To request access:
1. Go to your Transaction History.
2. Click Request access.
3. (Optional) Include a message for your Admin.
4. Click Send Request. Admins are then sent a notification to review your request.

Enterprise Teams without Budgets

PREVIOUS ENTERPRISE ADD-ON: Some Enterprise teams will manage Audience Credits differently to our Budgets feature. If you are interested in Budgets, please contact your CSM.

By default, all users on a team manage their own credit balance and buy responses directly.

On Enterprise teams, the Primary Admin can restrict users from buying responses in Enterprise Settings. Users request credits, and the Primary Admin transfers them to their account.

Transfer Credits
Primary Admins on Enterprise teams can purchase and transfer credits from the Manage Credits page.

To transfer credits from one user on your team to another:
1. Select My Team from the top navigation.
2. Select Manage Credits.
3. Find the user you want to transfer credits to and click +.
4. Choose the account you want to transfer credits from.
5. Enter the amount of credits you want to transfer.
6. Click Transfer Credits.
Request Credits
If you can’t buy your own responses, request the credits you need from your Primary Admin.

To request credits:
1. Go to your Transaction History.
2. Click Request Credits.
3. Enter the amount of credits you need.
4. (Optional) Include a message for your Admin.
5. Click Send Request. Your Primary Admin is sent a notification to review your request.
You can also request credits when purchasing Audience responses.
Track and Export Credit Usage
Primary Admins on Enterprise teams can export a credit tracking report from the Manage Credits page.
Each export includes .CSV files for:
- Credit balances: Who on the team has credits.
- Invoices: How much the credits cost for each project.
- Transfers: History of credit transfers between users.
- Credit expirations: When your credits will expire.
To get the report:
1. Select My Team from the top navigation.
2. Select Manage Credits.
3. Click Export reports at the top of the table.
4. (Optional) Set a date range filter.
5. Click Export.
6. Open the .CSV file on your computer to view it.

SurveyMonkey Audience: Additional Targeting Settings

Feature Importance (MaxDiff)

Using SurveyMonkey for Market Research

SurveyMonkey

Audience Credits

Buying Audience Credits

How to Buy Credits

Taxes on Audience Credits Purchases

Using Credits to Buy Responses

How to Use Credits

Don't have enough credits?

Your Credit Balance and Transaction History

Managing Budgets on Enterprise

Admins creating a budget

Admins managing budgets

Admins managing credits

Using credits in budgets

Enterprise Teams without Budgets

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