Sentiment Analysis

Video Overview
Using Sentiment Analysis
Uncategorized Responses
Filtering by Sentiment
Exporting Sentiments

PAID FEATURE: The features listed below are paid features. Some are only available on particular paid plans—see what's on your plan.

Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying. This feature can be used for all open-ended text except for Multiple Textboxes and the Contact Information question type.

English only: Sentiment Analysis is available for English responses only. If you have data stored in our Canadian Data Center, this feature isn't available. You can see if this applies to you by checking your Account Details.

Video Overview

Using Sentiment Analysis

You need to be the survey owner to turn on Sentiment Analysis. Once you turn it on, Sentiment Analysis will be active for all open-ended questions in your survey.

Teams and Enterprise plans: If Sentiment Analysis is blocked, your primary admin may have turned off access. Ask your admin for access to this feature.

To turn Sentiment Analysis on:

Go to the Analyze Results section of your survey.
Scroll to a question with text responses.
Go to the Responses tab of your question.
Select Analyze sentiment from the banner.
If you're using Sentiment Analysis for the first time, you'll see a confirmation message. Select Continue.

Select the Responses tab to view sentiments. Responses are categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon appears next to the response.

If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.

Disabling Sentiment Analysis

Sentiment Analysis works for all open-ended questions in your survey. If you turn off Sentiment Analysis, sentiments will be removed from all survey questions.

To turn off Sentiment Analysis:

Go to the Analyze Results section of your survey.
Select the gear icon in the toolbar.
Toggle off the Sentiment Analysis option.

Uncategorized Responses

If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.

If a response is categorized as Undetected, we didn't have enough information to categorize it.

Filtering by Sentiment

You can filter responses by sentiment within a question or across your entire survey.

Filtering within a question
When you filter by sentiment within a question, you're displaying text responses to a question categorized with a specific sentiment. For example, if you want to only see responses from people who answered a question positively.
To filter by sentiment within a question:
1. Go to the Analyze Results section of your survey.
2. Scroll to a question with text responses.
3. Go to the Responses tab.
4. Click Filter by Sentiment.
5. Select which sentiments you want to display.
6. Click Apply.
This shows you only responses categorized with that sentiment. You can also choose to display any responses with undetected sentiments.
Filtering across a survey

Exporting Sentiments

To export your survey results with sentiment categories included:

Go to the Analyze Results section of your survey.
Click Save As at the top of the page.
Click Export file.
Select the Summary Data export type.
Choose XLS.
Select Open-ended responses, and click Export.
Select Exports in the toolbar, then click the export to download the file to your computer. Exports are stored here for 14 days.

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