Sentiment Analysis automatically categorizes your text responses to reveal the emotion behind what people are saying and can be used for all open-ended text except for Multiple Textboxes and the Contact Information question type.
Sentiment Analysis is available for English responses only. If you have data stored in our Canadian Data Center, this feature isn't available. You can see if this applies to you by checking your Account Details.
You need to be the survey owner to turn on Sentiment Analysis.
To turn Sentiment Analysis on:
When sentiments are turned on, responses will be categorized as Positive, Neutral, Negative, or Undetected, and a corresponding icon will appear on the left-hand side of the response.
If you need to change a response's sentiment to one that's more accurate, you can click the sentiment icon to select a new one.
If your survey has already collected a lot of responses before you turn Sentiment Analysis on, responses might appear uncategorized for a few minutes while it works to process and categorize them.
When a response is categorized as Undetected, it's because we didn't have enough information to categorize it.
You can filter responses by sentiment within a question or across your entire survey.
To export your survey results with sentiment categories included: